terms of Service
Last Updated: September 15, 2023.
Welcome to Youni! We know as university community organisers and participants you want your university community and events to run safely and smoothly. We want the same thing for our platform. We're excited you are here. Please read these Terms of Service (“Terms”) carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using Youni’s Services, you agree to comply with and be bound by these Terms, as applicable to you.
Terms of Service
These Terms of Service ("Terms") govern your use of the mobile application "Youni" ("App") and the website "https://thisisyouni.co.uk" and all related subdomains ("Website"), collectively referred to as the "Platform" as well as your use or interaction with any Services (defined below). The Platform is owned and operated by TBC GROUP LTD ("Youni"), a registered UK company with Company number 12592201.
By accessing or using Youni’s Services, you are contracting with Youni and agreeing to the terms and conditions of these Terms (which incorporate and include our Privacy Policy and all other terms, policies, and agreements referenced throughout these Terms), without modification, and entering into a binding contract with us that governs our Services and your use of the Services. Do not access or use the Services if you do not agree to the terms and conditions of these Terms.
IMPORTANT NOTICE: SECTION 9 OF THESE TERMS OF SERVICE CONTAINS A BINDING ARBITRATION AND CLASS ACTION WAIVER THAT MAY AFFECT YOUR LEGAL RIGHTS. PLEASE READ SECTION 9 VERY CAREFULLY.
Welcome to Youni! We know as university community organisers, students or other participants in that university community, you want your university community and events to run safely and smoothly. We want the same thing for our platform. We're excited you are here. Please read these Terms carefully because they contain important information about your legal rights, remedies, and obligations.
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1. Accepting These Terms
1.1 What's what. Here are some important definitions to help you navigate these Terms.
“Consumers” means consumers using and/or accessing our Services for any reason, including to interact with Organisers (see below), consume information and/or attend events.
“Youni Properties” means Youni's Platform, products, features and offerings that are available:
online and offline through Youni’s Platform, including the App and the Website
off Platform, including via interaction with Youni’s social media, third-party software and services that Youni makes available to you, sponsorship services, surveys, and marketing or distribution services.
“Material” includes information, data, text, editorial content, design elements, look and feel, formatting, graphics, images, photographs, videos, music, sounds, and other content and materials.
“Student Organisation” includes an organisation, group, collective, society, club, business, band, assembly and any other body of students that is majority run by students at a University in the United Kingdom.
“Group Page” describes features on the Youni Platform that allow leaders, agents or representatives of a Student Organisation to host, manage and market their Student Organisation and events to Consumers.
“Team Member” means any agent or representative of a Student Organisation that creates a Group Page and any User that is appointed and listed on a Group Page as a Team Member. It also includes any User that uses our Services to create, manage or promote events or Student Organisations for Consumers.
"Organiser" means any Team Member as well as any actors or agents acting on behalf of any Team Member.
“Services” include the Youni Properties and the Organiser Services (defined in Youni’s Organiser Agreement).
“Site Content” refers to Material contained in or delivered via the Services or otherwise made available by Youni in connection with the Services.
“Your Content” is any Material that you contribute, provide, post, or make available using the Services, or that you otherwise contribute, provide, post or make available to us, or that you authorise us to use. This includes any events you post and the content of your Organiser/personal Profile page.
“Your Trademarks” are the trademarks, trade names, service marks, and logos that you contribute, provide, post, or make available using the Services, or that you otherwise contribute, provide, post or make available to us, or that you authorise us to use.
Organisers, Consumers, and third parties accessing or using our Services are all referred to in these Terms collectively as "Users," "you," or "your."
When these Terms use "Youni," "we," "us," or "our," that refers to Youni and its affiliates, and subsidiaries, and each of its and their respective officers, directors, agents, partners, and employees.
1.2 What else? There may be other terms that apply to you.
By agreeing to these Terms, you acknowledge you have read and agree to the Privacy Policy and Cookie Statement applicable to all Users, which are incorporated by reference into, and are part of, these Terms.
All Users must abide by Youni’s Community Guidelines which are incorporated by reference into, and are part of, these Terms. Please read these carefully, as they affect what types of content and conduct are permitted when using the Services.
Users may be bound by the following additional terms, which are incorporated by reference into, and are part of, these Terms:
If you are an Organiser, Youni's Organiser Agreement applies to you.
If you purchase, use, or participate as an Advertiser in the Youni Ads Services (as such terms are defined in the Youni Ads Terms and Conditions), the agreements made between you and Youni upon becoming an Advertiser also apply to you.
We may sometimes provide you with services that are not described in these Terms and unless we have entered into a separate, signed agreement that expressly supersedes these Terms, these Terms will apply to those services as well.
1.3 Using our Services on behalf of an entity will bind that entity to these Terms.
If you will be using the Services on behalf of an entity (such as on behalf of your Organiser, organisation, employer or University), you agree to these Terms on behalf of that entity and its Affiliates and you represent that you have the authority to do so. In that case, "you" and "your" will refer to that entity as well as yourself.
2. Youni's Services and Role
2.1 What we do.
We’re a university community and events management and growth platform that helps Organisers and Consumers thrive and connect through memorable lived experiences. Through our Services, Organisers can create group pages to connect and communicate with their following, grow their following to new Users, collect and manage their following’s data, receive sponsorship, process membership payments and generally promote, communicate with and manage their group. Through our Services, Organisers can also post, manage and market online or in-person events, sell tickets, solicit donations and stay connected to Consumers through a suite of marketing tools.
2.2 How we fit in.
We are not the creator, organiser, or owner of the events listed on the Services nor are we the seller of tickets, registrations or any merchandise on the Services. Instead, we provide our Services, which allow Organisers to manage their group and following, ticketing and registrations and promote their events/group.
When creating, running and managing their group and their group page, the Organiser is solely responsible for ensuring that their group page and any page representing themselves complies with any applicable laws, rules, and regulations, and that the information, content, goods and services described on the group page are delivered as described and in an accurate, satisfactory manner. This must also be done in a manner consistent with all other relevant terms incorporated or referred to in these Terms. Organisers are also solely responsible for assuring any agents of their group or organisation (regardless of the legal status of their group or organisation) are aware of their rights, responsibilities, obligations and liabilities. Organisers warrant that on electing a new team member, they have the approval, authority and consent of that team member to bind that team member to the obligations of both a Consumer and a Organiser.
When hosting an event, the Organiser is solely responsible for ensuring that their event and any page displaying an event complies with any applicable laws, rules, and regulations, and that the goods and services described on the event page are delivered as described and in an accurate, satisfactory manner. This must also be done in a manner consistent with all other relevant terms incorporated or referred to in these Terms.
If the Organiser is hosting an event with paid tickets, or is selling membership to Users, or is otherwise soliciting donations or transactions for value from Users, the Organiser must do so as described in Youni’s Organiser Agreement. We are never the contracting party where payments occur between Organisers and Consumers.
If the Organiser uses Youni Payment Processing (defined in Youni’s Organiser Agreement), we act as the Organiser's limited agent to process payments from Consumers on the Organiser's behalf using our third-party payment service providers.
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3. Privacy and Consumer Information
3.1 We follow our Privacy Policy when handling and protecting your personal data.
We are committed to protecting your personal data that you provide or that we collect through Youni Properties as set forth in our Privacy Policy.
3.2 We expect you to follow the rules when dealing with information about Consumers.
If you are an Organiser, you will at all times comply with all applicable local, state, provincial, national, and other laws, rules, and regulations with respect to information you collect from (or receive about) Consumers or other individuals, and comply with any applicable policies posted by us on the Services with respect to information you collect from (or receive about) Consumers. If you are processing Consumer data via our Services you will at all times ensure you are processing that data in accordance with UK GDPR and data protection legislation and law.
4. Term; Termination
4.1 These Terms apply when you access our Services.
These Terms apply to you as soon as you access the Services by any means and will continue to apply until they are terminated. There may come a time when either you or Youni decides it's best to part ways as described in Sections 4.2 or 4.3 below. When that happens, these Terms will generally no longer apply. However, as described in Section 4.4, certain provisions will always remain applicable to both you and us.
4.2 We can revoke your access to our Services.
We may suspend or terminate your right to use the Services at any time, including if:
you violate or breach these Terms or any other agreement between you and us, or if you fail to pay any amounts when due;
you misuse or abuse the Services, or use the Services in a way not intended or permitted by us;
you engage in any conduct on or off the Youni Properties that jeopardises the safety of our community or integrity of the Youni Properties or interferes with the experience of our community or the Youni Properties; or
allowing you to access and use the Services would violate any applicable local, state, provincial, national, or other laws, rules and regulations or court order or would expose us to legal liability;
Your Content or use of our Services is in breach of any University Regulation that binds either you, or if you are an Organiser, your following, you yourself or your team members.
We may choose to stop offering the Services, or any particular portion of the Services, or modify or replace any aspect of the Services, at any time. We will use reasonable efforts to provide you with notice of our termination of your access to the Services, if we believe that failure to do so would materially prejudice you. You agree that we will not be liable to you or any third party as a result of our termination of your right to use or otherwise access the Services.
4.3 We hope you want to continue using our Services, but please refer to this paragraph if you don’t.
Except as agreed otherwise in a separate written agreement between you and us or other Affiliated Agreement (defined in Youni’s Organiser Agreement), you may terminate your access to the Services and the general applicability of Terms by deleting your account. If you are a Consumer using the Services without a registered Youni account, your only option for these Terms to no longer apply is to stop accessing the Services indefinitely. So long as you continue to access the Services, even without an account, these Terms remain in effect. If there is a separate agreement between you and us governing your use of the Services and that agreement terminates or expires, these Terms (as unmodified by such agreement) will govern your use of the Services after such termination or expiration.
4.4 Certain provisions will always remain applicable to both you and us.
All provisions of these Terms that by their nature should survive termination of these Terms will survive (i.e., they will continue to apply to you) including all limitations on liability, releases, indemnification obligations, disclaimers of warranties, agreements to arbitrate, choices of law and judicial forum, and intellectual property protections and licences.
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5. Export Controls and Restricted Countries We’re not allowed to provide our Services to certain people.
As a company based in the United Kingdom, we comply with certain export controls and economic sanctions laws. You represent and warrant that:
you are not located in, and you are not a national or resident of, any country to which the United States, United Kingdom, European Union, Australia, or Canada has embargoed goods and/or services of the same type as the Services, including Cuba, Iran, North Korea, Syria or the Crimea region of Ukraine; and
you are not a person or entity, or owned by, under the control of, or affiliated with, a person or entity that:
appears on the U.S. Office of Foreign Assets Control's Specially Designated Nationals List, Foreign Sanctions Evaders List or Palestinian Legislative Council List; the U.S. Department of State's Terrorist Exclusion List; the Bureau of Industry and Security's Denied Persons, Entity or Unverified List; the Consolidated List of Targets published by the U.K. HM Treasury; the Consolidated List published by the A.U. Department of Foreign Affairs and Trade; or any similar or related UK lists.
is subject to sanctions in any other country; or
is engaged in the design, development or production of nuclear, biological or chemical weapons, missiles or unmanned aerial vehicles.
6. Release and Indemnification
6.1 Release. You won’t bring us into any disputes between you and a third party.
You hereby agree to release us (collectively with our affiliates and subsidiaries, and each of our and their respective officers, directors, agents, co-branders, licensors, payment processing partners, vendors, other partners, independent contractors and employees, the “Youni Released Parties”) from all damages (whether direct, indirect, incidental, consequential, or otherwise), losses, liabilities, costs, and expenses of every kind and nature, known and unknown, arising out of a dispute between you and a third party (including other Users) in connection with any of the following:
the Services or any event listed on the Services, including Your Youni events and group content;
your Licensure (defined below), any failure to obtain or maintain any Licensure, or any error in obtaining or maintaining any Licensure;
any Feedback (defined below) that you give or receive; or
Your Content or Your Trademarks.
In addition, you waive any applicable law or statute, which says, in substance: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOUR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE RELEASED PARTY."
6.2 Indemnification. You agree to have our back if a third party comes after us because of something you did or failed to do.
You agree to defend, indemnify, and hold harmless the Youni Released Parties from any and all damage (whether direct, indirect, incidental, consequential or otherwise), loss, liability, cost and expense (including reasonable legal and accounting fees) resulting from any claim, demand, suit, proceeding (whether before an arbitrator, court, mediator or otherwise) or investigation made by any third party (each a "Claim") relating to or arising out of:
your breach of these Terms (including any terms or agreements or policies incorporated into these Terms);
your unauthorised use of the Services;
your Licensure, any failure to obtain or maintain any Licensure, or any error in obtaining or maintaining any Licensure;
any Feedback that you give or receive;
your breach of any applicable local, state, provincial, national or other law, rule or regulation or the rights of any third party, or breach of any University regulation that you, or if you are an Organiser your following or your team members, are bound by;
our collection and remission of taxes; and
if you are an Organiser, Your Content (including where we have provided Services with respect to events) and Your Content and Your Trademarks, provided that in the case of (vii) this indemnification will not apply to the extent that the Claim arises out of Youni's gross negligence or willful misconduct.
We will provide notice to you of any such Claim, but our failure or delay in providing such notice will not limit your indemnification obligations except to the extent you are materially prejudiced by such failure. Also, in certain circumstances, we may choose to handle the Claim ourselves, in which case you agree to cooperate with us in any way we request.
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7. Disclaimer of Warranties and Assumption of Risks by You
Youni uses commercially reasonable efforts to provide the Services without interruptions and such that transmissions are error-free. However, by nature of the Internet, this cannot always be achieved. In addition, Youni may take some or all of the Services down for planned repair or maintenance from time to time. Youni will use commercially reasonable efforts to notify you prior to such planned repairs or maintenance.
Youni does not assume any warranty for the content, products, services, actions or inactions of any User or third party before, during and/or after an event. You acknowledge that Youni has no control over and does not guarantee the quality, safety or legality of events or groups advertised, the truth or accuracy of any Users’ (including Attendees’, other non-Organisers’ and Organisers’) content or listings, or the ability of any User (including Attendees and Organisers) to perform or actually complete a transaction and Youni is not affiliated with, and has no agency or employment relationship with, any third party service provider used by Users in conjunction with the Services, and Youni has no responsibility for the acts or omissions of any such third parties. However, Youni wants its customers to report any misconduct in connection with the Services by contacting us.
7.1 We strive to provide Services in the way you need them, but there are some things we can’t promise.
To the extent allowed under applicable laws, the Services (including the Beta Services, defined below) are provided on an "as is" and "as available" basis. Youni expressly disclaims all warranties of any kind, express or implied, including implied warranties of merchantability, title, non-infringement, and fitness for a particular purpose. For example, we make no warranty that:
the Services (or any portion of the Services) will meet your requirements or expectations;
the Services will be uninterrupted, timely, secure, or error-free; or
the results that may be obtained from the use of the Services will be accurate or reliable.
We have no control over and do not guarantee the (i) quality, safety, success, accuracy, or legality of any event or Site Content associated with an event, (ii) accuracy of any information provided by Users (including Feedback and Consumers’ personal information shared with Organisers in connection with events), or (iii) ability of any User to complete a transaction.
We are not liable for the acts or omissions of any third parties, including third parties that help us provide the Services, that an Organiser chooses to assist with an event, or that you choose to use or contract with when using the Services.
7.2 You must assume risks that are inherent in attending live events.
Some events may carry inherent risk and by participating in those events, you choose to assume those risks voluntarily. For example, some events may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those events.
7.3 Most events on our platform are not hosted by Youni, but if and when you participate in one that is, you assume all risks.
When you attend an event hosted by us, you waive any and all claims and causes of action against the Youni Released Parties, the event producers and presenters, and their insurers, for liability, including for personal injury, property damage or wrongful death in connection with your attendance of the event.
7.4 You may have an opportunity to try out certain beta services from time to time.
We may make available certain beta and other pre-release software, services, equipment, and related documentation, materials, and information to you from time to time, for your use on a voluntary basis, as part of an early-release, early-access program (collectively, the “Beta Services”) for the purposes of us gathering information and Users providing us with Feedback on the quality and usability of the Beta Services. The Beta Services may not meet the same level of performance as that of a commercially available product offering, and the Beta Services may not operate correctly and may be subject to substantial modification, including deprecation, during and after the period in which you may use them. We are not liable to you in connection with your use of our Beta Services, and we may revoke your access to the Beta Services at any time with or without reason or notice.
7.5 The disclaimers will apply so long as they are allowed under law.
The disclaimers in these Terms apply to the maximum extent permitted by law. If any warranties are required by applicable law, they will be limited to the shortest duration allowed.
8. Limitation of Liability
8.1 In order to provide our Services on a large scale, we have to limit our liability to you.
To the extent permitted by applicable laws, the Youni Released Parties, will not be liable to you or any third party, for:
Any indirect, incidental, special, consequential, punitive or exemplary damages, including damages for loss of profits, goodwill, use, data, opportunity costs, intangible losses, or the cost of substitute services (even if we have been advised of the possibility of such damages);
any Feedback that you give or receive; or
Your Content or Your Trademarks.
In addition, other than our obligation to pay out Event Proceeds in certain circumstances to certain Organisers under Youni’s Organiser Agreement, and only in accordance with those terms, the Youni Released Parties’ maximum aggregate liability is limited to the following:
For Users on our Site with paid tickets:
The Youni Fees (net of any Youni Payment Processing Fees) that the User paid us in the three (3) month period immediately preceding the circumstances giving rise to their claim.
For Organisers:
The Youni Fees (net of any Youni Payment Processing Fees) that the Organiser paid us in the three (3) month period immediately preceding the circumstances giving rise to their claim.
If no Youni Fees were paid, one hundred GBP (GBP £100).
EU/UK specific
Section 8.1, 1-2 (Limitation of Liability) of the Terms of Service does not apply in the EU/UK to (a) any damages caused by any personal injury or death caused by Youni’s negligence, and (b) any damages caused by Youni’s gross negligence or intentional misconduct, in each case, for which Youni’s liability shall be limited by the laws of England and Wales. In addition, for failing to discharge obligations the nature of which is essential to the performance of the Services and the purposes of the Terms of Service, Youni’s liability shall be subject to Section 8.1 (Limitation of Liability) of the Terms of Service, but the limits shall be amended to include typical and foreseeable damages arising from such failures.
8.2 All of our Terms are meant to comply with the law.
Some jurisdictions do not allow the exclusion of certain warranties or conditions on, or the limitation of, liability for loss or damage caused by willful acts, negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Only those liability and other limitations which are lawful in your jurisdiction (if any) will apply to you, and our liability is limited to the maximum extent permitted by law.
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9. IMPORTANT: BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS.
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS. ANY DISPUTE OR CLAIM UNDER THESE TERMS OR WITH RESPECT TO THE SERVICES WILL BE SETTLED BY BINDING ARBITRATION OR IN SMALL CLAIMS COURT (TO THE EXTENT THE CLAIM QUALIFIES) AND WILL TAKE PLACE ON AN INDIVIDUAL BASIS ONLY; YOU AGREE THAT CLASS, CONSOLIDATED OR REPRESENTATIVE ARBITRATIONS AND CIVIL ACTIONS ARE NOT PERMITTED AND ANY RIGHTS TO BRING SUCH ACTIONS ARE WAIVED BY EACH PARTY.
The parties understand that, absent this mandatory provision, they would have the right to sue in court and they might have the right to a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.
9.1 Contact us first if you have an issue with our Services.
You agree that if you have a question or concern about the Services, you will contact us first, prior to initiating any legal proceeding. Our customer support team will try to answer your question or resolve your concern.
9.2 If a dispute can’t be resolved between us, it must be resolved through arbitration.
In the unlikely event that our customer support team is unable to resolve your concerns, you and we each agree to resolve all disputes and claims between you and us, including any arising under or relating to these Terms, your use of the Services, or your and our relationship, through binding arbitration or (to the extent the claim qualifies) in small claims court, instead of in courts of general jurisdiction. As explained below, the appointed arbitrator will have authority to enter all relief that would be available in court, to the extent warranted by the claims. All arbitrations and small claims proceedings will proceed only on an individual basis. In no event may either we or you seek to resolve a dispute with the other as part of any purported class, consolidated or representative proceeding. Binding arbitration is subject to very limited review. Only the appointed arbitrator – and not any court – will have the authority to resolve any dispute relating to this Section, including any dispute regarding the scope, enforceability, and arbitrability of these Terms. This arbitration provision will survive termination of these Terms and any other agreement between you and us.
9.3 Our agreement to arbitrate applies to almost all claims.
This agreement to arbitrate applies to all legal disputes between you and us. It includes, but is not limited to: (i) all claims relating to any aspect of the relationship between you and us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; (ii) all claims that arose before this or any prior agreement (including claims relating to advertising); and (iii) all claims that may arise after termination of these Terms and/or your use of the Services.
Notwithstanding this agreement to arbitrate, you or we may choose to bring:
an action on an individual basis in small claims court (to the extent the applicable claim qualifies); or
enforcement actions, validity determinations or claims relating to theft, piracy or unauthorised use of intellectual property.
Intellectual Property Rights
" means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights.
In addition, the portion of any dispute or complaint relating to our participation in the US-EU or US-Swiss Privacy Shield Frameworks is subject to the Dispute Resolution section of our Privacy Policy before being subject to this Section.
Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause.
9.4 Appointed Arbitrator
We each agree that any arbitration required as per above shall be referred to and finally resolved by arbitration under the LCIA Rules and the terms stated below, in so far as they comply with the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause.
The number of arbitrators shall be one.
The seat, or legal place, of arbitration shall be the United Kingdom.
The language to be used in the arbitral proceedings shall be English.
The governing law of the contract shall be the substantive law of the United Kingdom.
9.5 We both agree to not bring a class action.
YOU AND YOUNI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A CLAIMANT/PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY (IF WARRANTED) ISSUE ALL OF THE SAME RELIEF THAT WOULD BE AVAILABLE IN COURT, INCLUDING PUBLIC INJUNCTIVE RELIEF, IN FAVOUR OF THE PARTY SEEKING SUCH RELIEF, BUT ONLY TO THE EXTENT AUTHORISED BY LAW AND WARRANTED BY THE PARTY’S CLAIMS.
You and we each acknowledge that different arbitrations may present overlapping factual or legal issues. As such, to the fullest allowable extent, you and we each agree that in the event one of you or us initiates an arbitration against the other and we determine, in our sole discretion, that such arbitration presents one or more questions of fact or law that are also at issue in a pending arbitration between us and a third party (a “Similar Arbitration”), the arbitration involving you will, at our request, be assigned to the same arbitrator presiding over the Similar Arbitration and/or be paused until the Similar Arbitration is resolved. Any rulings in any Similar Arbitration will not be binding in the arbitration involving you.
9.6 Notice must be given when one of us intends to seek arbitration.
A party who intends to seek arbitration must first send to the other a written Notice of Dispute ("Dispute Notice"). The Dispute Notice to Youni must be addressed to the following address ("Notice Address") and must be sent by certified mail: TBC GROUP LTD., 61 The Ridgeway, London, NW11 8QL. Dispute Notices to you will be addressed to a mailing, home, or payment address currently on record with Youni and must be sent by certified mail. If we have no records of a physical address, our Dispute Notice may be delivered to your Youni account email address. The Dispute Notice must (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought. If Youni and you do not reach an agreement to resolve the claim within sixty (60) calendar days after the Dispute Notice is sent, you or Youni may commence an arbitration proceeding.
9.7 These are the rules that will govern any arbitration proceedings in so far as they comply with the laws of England and Wales, and the LCIA Rules.
10. Licence to the Youni Services
10.1 Your right to use our Services is limited to the licence we grant you.
We grant you a limited, non-exclusive, non-transferable, non-sublicensable (except to sub-Users registered via the Services), revocable right to use our Services solely to:
browse the Services and search for, view, register for, or purchase tickets or registrations to an event listed on the Services; to browse the Services and search for, view, register for, follow, or subscribe to membership of an Organiser’s group page; to create a profile for yourself; to engage with community discussions; and/or
create event registration, an Organiser page and profile and other webpages/mobile app pages to promote, market, manage, track, and collect sales proceeds for an event and your Organiser page.
all other services advertised or presented from time to time within and by the Youni Properties, including but not limited to general socialisation features and general features related to engaging with your university community.
Your use of the Services must comply with these Terms and all applicable local, state, provincial, national and other laws, rules and regulations. In addition, by using any search functionality or address auto-population tools, you are bound by the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy).
10.2 You can’t copy, sell, or use our Services in a way that is damaging to Youni.
In addition to any other restrictions, limitations, and prohibitions that we impose (in these Terms or elsewhere), you agree you will not directly or indirectly:
copy, modify, reproduce, translate, localise, port, or otherwise create derivatives of any part of the Services;
reverse engineer, disassemble, decompile, or otherwise attempt to discover the source code or structure, sequence, and organisation of all or any part of the Services;
rent, lease, resell, distribute, use the Services for other commercial purposes not contemplated or otherwise exploit the Services in any unauthorised manner;
remove or alter any proprietary notices on the Services; or
engage in any activity that interferes with or disrupts the Services.
10.3 Our property remains our property.
You agree that all Site Content may be protected by copyrights, trademarks, service marks, trade secrets or other intellectual property and other proprietary rights and laws. We may own the Site Content, or portions of the Site Content may be made available to us through arrangements with third parties. Site Content that is included in or made available through the Services is our exclusive property and is protected by copyright laws. You agree to use the Site Content only for purposes that are permitted by these Terms and any applicable local, state, provincial, national, or other law, rule, or regulation. Any rights not expressly granted in these Terms are reserved.
10.4 You can’t use trademarks that aren’t yours unless we say so.
The trademarks, service marks and logos of Youni (the "Youni Trademarks") used and displayed in connection with the Services are registered and unregistered trademarks or service marks of Youni. Other company, product, and service names used in connection with the Services may be trademarks or service marks owned by third parties (the "Third Party Trademarks," and, together with Youni Trademarks, the "Trademarks"). Your licence to use the Services does not include, by implication, estoppel, or otherwise, any licence or right to use any Trademark displayed in connection with the Services without our prior written consent specifically for each such usage.
You must not use the Trademarks to disparage us, any third party, or our or such third party's products or services, or in any manner that may damage any goodwill in the Trademarks. You must not use any Trademarks as part of a link to or from any website unless we approve such use by prior written consent specifically for each such link. All goodwill generated from the use of any Youni Trademark will inure to Younis benefit. Certain issued patents and patents pending apply to the Services. Site Content may also be protected by copyrights owned by us and/or third parties. Please note that if you copy portions of the Services, you are violating these patent rights and copyrights.
10.5 Any sub-domains connected to our website will be owned by us.
We may provide you with the right to use a sub-domain within the Site (e.g., [sub-domain prefix].theyouniapp.com) for one or more of Your Youni Events. All such sub-domains are solely our property and we reserve the right to determine the appearance, design, functionality, and all other aspects of such sub-domains. If we provide you with a sub-domain, your right to use it will continue only for so long as you are actively selling tickets for Your Youni Events on the Services and provided you are in compliance with the Terms. If we terminate your right to use a sub-domain for any other reason, we will provide you with a new sub-domain.
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11. Licences and Permits Organisers Must Obtain Organisers must obtain all applicable licences, permits, and authorizations for their events.
If you are an Organiser, along with your other representations and warranties, you represent and warrant to us that:
12. Your Rights to Submit a Copyright Takedown Notice What to do if you believe your copyrights are being violated.
If you are a copyright owner or an agent of a copyright owner and you believe that any content on the Sites infringes your copyrights, you must submit a notice by following the directions we provided in Youni's Trademark and Copyright Policy.
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13. Scraping or Commercial Use of Site Content is Prohibited
13.1 You can’t use our content for your own purposes.
You have no right to use, and you agree not to use, any Site Content for your own commercial purposes. You have no right to, and you agree not to, scrape, crawl, or employ any automated means to extract data from the Sites.
14. Fees and Refunds.
14.1 We charge the following fees.
Creating an account, Organiser page and otherwise using the platform is free. However, we charge fees on paid tickets, membership fees and other financial transactions. These fees vary from time to time. The fees charged to Consumers may include other charges, including facility fees, royalties, taxes, processing fees, and fulfilment fees. Youni’s fees are presented and listed at checkout, and can be accepted or not at that moment. In addition, some additional fees may be charged to defray costs incurred by us, but may in some cases include an element of profit and in some cases include an element of loss. We do not control (and cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets/membership and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to purchasing to understand all applicable fees, credit card surcharges, and currency conversion rates.
14.2 You may be able to transfer your ticket.
If you wish to transfer tickets to an event you have purchased on the Site, please contact the Organiser of the event to arrange for ticket transfer. It is the exclusive discretion of the Organiser to either permit another person, the transferee, from utilising your ticket.
14.3 Consumers requesting a refund should contact the Organiser. Consumers must not use a ticket that has been refunded, and Organisers must not accept invalid tickets.
Because all transactions are between an Organiser and its Consumers, we ask that all Consumers contact the applicable Organiser of their event with any refund requests.
If you are a Consumer and you receive a refund for your ticket, you will discard the ticket and will not use it (or any copy of it) to attend the event. Violation of this is fraud.
If you are an Organiser, you acknowledge that the applicable procedure to check the validity of the ticket must always be followed, including the scanning of the ticket via the in-app ticket scanner.
We will not be liable under any circumstances for any costs arising from Organisers’ non-compliance with the procedures that must be implemented by Organisers to check the validity of tickets. We will not be liable under any circumstances for costs and/or damage arising from ticket-related fraud and/or the purchase of the ticket through non-official means, such as third parties.
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15. Your Account with Youni
15.1 When you create an account with us or use our Services, you must provide us with accurate information and follow these rules.
We may require you to create an account to access certain features or functions of the Services. You agree to the following:
You must be at least 18 years of age, or the legal age of majority where you reside, to use the Services. If you are 13 or older, you may only use the Services under the supervision of a parent or legal guardian who manages your use of the Services and/or account. Those under the age of 13 are not permitted to use the Services at all.
You must provide accurate, current, and complete information about yourself, and your academic status, including but not limited to the University you attend (if applicable) and other information relating to your degree as demanded by the platform, or if you are using the Services on behalf of an entity, that entity (the "
Registration Data"). You also must update this Registration Data if it changes. You must also update the Registration Data as required by Youni. Notice will be provided via email to your registered email address if any Registration Data needs updating, verification, and/or if we are updating the content requirements of Registration Data and further information about yourself is required. Failure to provide this accurate, up-to-date and from time to time updated requirements for Registration Data will result in your account being terminated. We may also require you to verify your student status.If there is a dispute between two or more persons or entities regarding account ownership, we will be the sole arbiter of that dispute and our decision (which may include termination or suspension of the account) will be final and binding.
If you are using the Services on behalf of a company or other entity, you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licences provided in these Terms.
We may provide you the ability to implement certain permissions within your account to third parties including, "sub-users," "sub-accounts," or other credentialed account users. If we do so, you are solely responsible for all activity that occurs under your account (including actions by sub-users). You must maintain the confidentiality of your password and account details. All rules applicable to your account will apply to all third parties to whom you grant access to your account.
You will immediately notify us of any unauthorised use of your password or account, or any other breach of security. You are responsible for any activities that occur under your account.
You will not use the Services to collect any sensitive personal information, such as health information, national insurance, financial information, payment card numbers, driver's licence numbers, and passport numbers, unless otherwise permitted by these Terms or we have consented to the collection of the information in writing.
16. Your Content and Your Trademarks.
16.1 We have certain rights to use Your Content and Your Trademarks.
You are solely responsible for Your Content and Your Trademarks. You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable right and licence to access, use, reproduce, transmit, adapt, modify, perform, display, distribute, translate, publish, and create derivative works based on:
Your Content, in whole or in part, in any media, for
the purpose of operating the Services (including our promotional and marketing services, which may include promotion of you, your Organisation and Your Youni Events on a third-party website or other media, including our event distribution providers and our social media properties);
Youni’s internal purposes (such as employee or shareholder communications); and
when you give your permission, for the purposes of promoting Youni or our Services; and
Your Trademarks,
in connection with our use of Your Content; and
for the purpose of identifying you as an existing or past customer of Youni both on the Services and in marketing, advertising and promotional materials.
We don’t claim ownership to Your Content or Your Trademarks, but these licences are essential to provide you the Services. Consider the following examples: if you submit your logo or other images associated with your Organiser page or events, we can display them on our website and resize or enhance them so that they look good on our Applications, or use them with our marketing tools to help you promote your Organiser page or events; we may feature your Organiser details in a blog, case study, or shareholder letter to highlight the impact made by you.
You hereby waive any and all moral rights in connection with our use of Your Content in accordance with the licences in this Section 16. Aside from these licences, we do not claim, and you do not transfer, any ownership rights in any of Your Content or Your Trademarks and nothing in these Terms will restrict any rights that you may have to use and exploit Your Content and Your Trademarks outside of the Services.
16.2 You represent that you are able to grant us the rights described above.
You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing licence, and that all Your Content and Your Trademarks:
do not infringe, violate, misappropriate or otherwise conflict with the rights of any third party;
comply with all applicable local, state, provincial, national, and other laws, rules and regulations; and
do not violate these Terms.
16.3 Your Content must comply with our rules and guidelines.
Your Content must be accurate and truthful. We reserve the right to remove Your Content from the Services if we believe that Your Content violates these Terms, our Community Guidelines, or for any other reason. Your Content and Your Trademarks may be displayed on the Services in proximate distance to any Site Content or any third-party content, including content that is substantially similar or competing with yours, and we do not guarantee your exclusivity as an Organiser in any category. Without limiting the generality of the foregoing, the Services are provided on a nonexclusive basis. We may preserve Your Content, Your Trademarks, Registration Data, and all other data associated with your account, and may also disclose Your Content, Your Trademarks, Registrations Data, and all other data associated with your account account if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:
Your Content must be accurate and truthful. We reserve the right to remove Your Content from the Services if we believe that Your Content violates these Terms, our Community Guidelines, or for any other reason. Your Content and Your Trademarks may be displayed on the Services in proximate distance to any Site Content or any third-party content, including content that is substantially similar or competing with yours, and we do not guarantee your exclusivity as an Organiser in any category. Without limiting the generality of the foregoing, the Services are provided on a nonexclusive basis. We may preserve Your Content, Your Trademarks, Registration Data, and all other data associated with your account, and may also disclose Your Content, Your Trademarks, Registrations Data, and all other data associated with your account account if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to:
comply with legal process;
respond to claims that any of Your Content or Your Trademarks violate the rights of third parties;
enforce or administer these Terms; and/or
protect the rights, property, and/or personal safety of us, our Users and/or the public, including fraud prevention.
You understand that the technical processing and transmission of the Services, including Your Content and Your Trademarks, may involve transmissions over various networks and/or changes to conform and adapt to technical requirements of connecting networks or devices.
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17. Rules for Using our Messaging Tools
17.1 You must follow these rules when using our Messaging Tools.
We may provide features and tools that allow you to contact your Consumers, other users of the Services, or third parties via email, push notification or other messaging tools (the "Messaging Tools"). If you use Messaging Tools, you agree that:
you have the right and authority to send messages to the email addresses and other contact methods on your recipient list, and such addresses and information were gathered in accordance with applicable email and/or other marketing regulations in the recipient's country of residence;
your emails and other messages do not violate any privacy policy under which the recipient addresses or other information were gathered;
you will comply with all applicable local, state, provincial, national, and other laws, rules and regulations, including those relating to spam and email, and including the U.S. CAN-SPAM Act, the Canadian CASL, and the EU GDPR and e-privacy directive when using the Messaging Tools;
you will only use the Messaging Tools to advertise, promote, and/or manage Your Content;
your use of the Messaging Tools and the content of your emails and other messages complies with these Terms;
you will not use false or misleading headers or deceptive subject lines in emails sent using the Messaging Tools;
if we send you a Consumer’s request to modify such Consumer's email and other messaging preferences, you will respond immediately and in accordance with instructions; and
you will provide an accessible and unconditional unsubscribe link in every email where one is required, and you will not send any emails or other messages to any recipient who has unsubscribed from your applicable mailing/messaging list.
As an Organiser, you have your own GDPR and/or EU GDPR rules that govern how you manage the data of your followers, and the data of any Users that you receive via our Services, Youni or otherwise, and that you and you alone are liable for that data.
17.2 If you don’t comply, we may terminate your access to our Messaging Tools.
If you violate any of these Terms or if your use of the Messaging Tools results in bounce rates, complaint rates, or unsubscribe requests in excess of industry standards, or if your emails cause disruption to the Services, we may (in addition to other remedies we have) limit or suspend your access to the Messaging Tools.
18. Notices. Here’s how to notify us.
Notices may be sent to you by email or regular mail at your business address listed in Youni's records. We may also provide notices of changes to these Terms or other matters by displaying notices or links to notices on the Services.
If you wish to contact us or deliver any notice(s), you can do so at the following address: TBC GROUP LTD., 61 The Ridgeway, London, NW11 8QL,; or via email to youni@tbcgroup.xyz
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19. Modifications to the Terms or Services. We may modify these Terms from time to time and will notify you of material changes.
We reserve the right to modify these Terms (including the Privacy Policy, Youni’s Organiser Agreement, and other Terms referred to in this document) from time to time (collectively, "Modifications"). If we believe any Modifications are material, we will let you know by one (or more) of the following methods:
posting the changes through the Services;
updating the "Updated" date at the top of this page; or
sending you an email or message about the Modifications.
Modifications that are material will be effective thirty (30) days following the "Updated" date, unless a different date is communicated in our notice to you. All other Modifications will be effective immediately.
You are responsible for reviewing any Modifications. Your continued use of the Services after any Modification will be considered your acceptance of that Modification and the updated Terms. In certain circumstances, we may seek a Modification to these Terms that will only apply to you. This type of Modification must be in writing and signed by both parties (you and Youni).
We are constantly evolving our products and services to better meet the needs of our Users. Because of this, we cannot guarantee the availability of certain product features or functionality. We reserve the right to modify, replace, or discontinue any part of the Services or the entire Services at any time and for any reason.
20. Assignment. We can assign our rights and obligations under these Terms.
We may, without your consent, freely assign these Terms and our rights and obligations under these Terms, whether to an Affiliate or to another entity, in connection with a corporate transaction or otherwise.
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21. Entire Agreement. These Terms make up our entire agreement with you unless we also enter into a separate written agreement.
Except as otherwise stated in these Terms, these Terms are the entire agreement between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, proposals, discussions, or communications between you and Youni on the subject matter of these Terms, other than any written agreement for Services between you and us relating to a specified event or events.
22. Applicable Law and Jurisdiction. Disputes that can’t be resolved under our arbitration agreement will be resolved in the courts of England & Wales under the laws of England & Wales.
These Terms are governed by the laws of England & Wales, without regard to its conflict of laws rules. These laws will apply no matter where in the world you live, but if you live outside of the United Kingdom, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.
Youni is based in the United Kingdom. Any legal action against us related to our Services and not subject to the arbitration provisions in Section 9 of these Terms will take place in the United Kingdom. By agreeing to these Terms, you submit to the personal jurisdiction of the courts (as applicable) of the United Kingdom.
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23. Feedback. We have a right to use any feedback you provide us.
We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the Services, as well as feedback, comments, suggestions, and ratings regarding the services and events of third parties such as the Organisers of events you attend (collectively, "Feedback"). Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual licence to use, publish, and exploit those ideas and materials for any purpose, with or without your name, without compensation to you. We may collect testimonials, ratings, and reviews about Site Content, the Services, and, if you are an Organiser, Your Content and events. These testimonials, ratings and reviews will be considered Feedback. We retain full discretion on whether, when, where, with whom, and how Feedback is shared or published.
24. Third Party Websites; Linked Accounts; Third Party Offers. We are not responsible for third-party websites or materials that you access.
The Services or Users may provide links to other Internet websites or resources. Because we have no control over such websites and resources, you agree that we are not responsible for the availability of such websites or resources. We do not endorse and are not responsible or liable for any Site Content, advertising, offers, products, services, or other materials on or available from such websites or resources and are not responsible for any damages or losses related to them, even if such websites or resources are connected with our partners or third-party service providers. For example, if you purchase ticket insurance on the Site from a third party, your contractual relationship is with the third-party ticket insurance provider, not with us.
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25. Additional Miscellaneous Provisions. Here’s some more legal stuff before you go.
If we fail to enforce any part of these Terms, that will not amount to a waiver of our right to later enforce that or any other part of these Terms. Except as expressly set out in these Terms, the exercise by us of any of our remedies under these Terms will not preclude us from exercising our other remedies under these Terms or otherwise. No oral waiver, amendment, or modification of these Terms will be effective. If any provision of these Terms is found to be unenforceable, that part will be limited to the minimum extent necessary and the other provisions of these Terms remain in full force and effect. Section titles and subtitles in these Terms, along with the italicised text following them, are for convenience only and have no legal or contractual effect and do not amount to legal advice. When we say Youni “may” or has the right, is permitted, authorised, or allowed to do something in these Terms, it means we may, but are not obligated to, exercise the applicable rights or options or take the applicable action, as we determine in our sole discretion. Any determinations, decisions, or beliefs by us under these Terms may be made by us in our sole discretion. As used in these Terms, “including” means “including, but not limited to.” When these Terms say that you “will” take an action, this means that you are agreeing to take the action and that you must take that action. Your obligations, duties, warranties, representations, releases, and waivers throughout these Terms are also the obligations, duties, warranties, representations, releases, and waivers of your Affiliates. No independent contractor, agency, partnership, joint venture, or other such relationship is created by these Terms. We may freely assign any of our rights and obligations under these Terms. We may translate these Terms into other languages for your convenience. If there is a conflict between the English version and a translated version, the English version will control.
26. Additional Clauses for Users in Certain Locations
Youni is a national company offering Organisers and Consumers the opportunity to benefit from our Services in the UK. We do not offer our services to other Users, but it is impossible for us to limit access, and therefore should you access our services elsewhere, you do so under the law and jurisdiction of the UK.
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27. Legal Cancellation Rights for Services Performed by Youni
The following applies only to Organisers that are consumers (i.e., individuals acting for purposes which are wholly or mainly outside their trade, business, craft or profession while using the Services):
You may have a legal right to withdraw your agreement without giving any reason within a 14 day withdrawal period. If you have said legal right, in the case of a contract for services this withdrawal period expires 14 days from the day the contract was concluded. If you have said legal right, for goods, the withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires, physical possession of the goods (or of the last good in case of multiple goods; or of the last lot or piece in case of goods consisting of multiple lots or pieces; or on the first good in case of the regular delivery of goods). By creating an event or by charging for membership and commencing the sale of tickets or registrations or memberships, you consent to and expressly request that the performance of the Services begins before the 14 day withdrawal period has expired and that you will not benefit from a legal right to withdraw once the related Service (e.g., the sale of a ticket or registration on the Services) has been fully provided.
27.1 Information on the Withdrawal Right
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us via notice as described above of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, if any, or you have supplied evidence of having sent back the goods, if any, whichever is the earliest.
You shall send back any goods ordered without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated your withdrawal from this contract, in comparison with the full coverage of the contract.
You will not benefit from a legal right to cancel your contract with Youni if your contract with Youni is for the provision of services related to leisure activities for a specific date or period.
27.2 Attendees’ Legal Withdrawal Rights: Contact the Organiser of Your Event
If you are an Attendee, your contract for tickets and registrations is between you and the Organiser. You pay the entire ticket price plus the cost that the organiser bears for Services with Youni (the booking fee etc). You must therefore inform the Organiser of the applicable event that you wish to withdraw from your contract.
If you benefit from a legal right to withdraw your purchase of tickets or registrations, you will need to inform the Organiser to exercise it. Please see the information the Organiser has provided to you for further details. However, please note that you will not benefit from a legal right to withdraw your contract if:
Your contract with the Organiser is for the provision of services related to leisure activities for a specific date or period (e.g., a ticket for a concert on a specified date);
The Organiser is an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession; or
You are not an individual acting for purposes which are wholly or mainly outside your trade, business, craft or profession.
Your contract with the Organiser is fully performed by the Organiser within the 14 day withdrawal period. (e.g. if you purchase a ticket for an event taking place in 7 days’ time, you cannot attend that event and then exercise your legal right to withdraw).
Privacy Policy
Last Updated: September 15, 2023
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1. Who We Are.
1.1 Youni Services.
Welcome to Youni! We at Youni want you to understand what information we collect, and how we use and share it. That’s why we encourage you to read our privacy policy (“Privacy Policy”)! In this Privacy Policy, we explain how we collect, use, share, retain and transfer information. We also let you know your rights.
We’re a community and events management platform built primarily for university students, university organisations, clubs and societies, helping Organisers and Consumers thrive and connect through memorable lived experiences and virtual connection. Through our platform, mobile apps, and other services, we empower members of University Communities, local communities and businesses to create, discover, share, and register for groups and events. We also allow Organisers and Consumers to communicate with one another and with their peers, to keep up to date with their community and to view and access ads. In addition, we help Organisers get sponsorship with businesses by giving them the tools to monetise their following, and by connecting potential sponsors with Organisers.
This Privacy Policy and the rights and obligations contained in it are in addition to and are incorporated into the Youni’s Terms of Service (“Terms of Service”). Nothing in this Privacy Policy will be interpreted to limit, change, or waive any terms of the Terms of Service or our Organiser Agreement. However, if there is any inconsistency between the Terms of Service and this Privacy Policy, this Privacy Policy will control.
Capitalised terms that are not defined in this Privacy Policy have the definition provided in the Terms of Service and in the Organiser Agreement. In addition, the headings and subheadings throughout this Privacy Policy, including the italicised text following each, are for convenience only and will not restrict or affect any provisions, and are not legal guidance. When we say Youni “may,” has the right, is permitted, is authorised, or is allowed to do something in this Organiser Agreement, it means we may, but are not obligated to, exercise the applicable rights or options or take the applicable action, as we determine in our sole discretion.
Youni’s Services are as defined in Youni’s Terms of Service.
1.2 Who's Who.
Organisers, Consumers and third parties using our Services are all referred to in these Terms collectively as "Users", "you" or "your".
Youni is owned and managed by TBC GROUP LTD, a limited company incorporated in the United Kingdom, Company. No. 12592201 ("Youni,” "we,"us," or "our"). When this Privacy Policy mentions "Youni" "we," "us," or "our," it refers to TBC GROUP LTD. and its affiliates, and subsidiaries, and each of its and their respective officers, directors, agents, partners, and employees, as defined in the Terms of Service. If you are resident in the EEA or Switzerland or the UK, Youni is the responsible party with respect to Personal Data (defined below) collected through the Services. Youni EU's representative for European data protection law purposes is TBC GROUP LTD. Youni’s UK representative for European data protection law purposes is TBC GROUP LTD.
If you have any questions or concerns at any time, please do not hesitate to contact us by emailing us at youni@tbcgroup.xyz.
2. Our Privacy Statement.
2.1 Application.
This Privacy Policy sets forth our policy with respect to information that can be associated with or which relates to a person and/or could be used to identify a person ("Personal Data") that is collected from Users on or through the Services. This policy also covers personal data collected from Youni sales customers and prospects. We take the privacy of your Personal Data seriously. Because of that, we have created this Privacy Policy. Please read this Privacy Policy as it includes important information regarding your Personal Data and other information.
"Non-Personal Data" as used in this Privacy Policy is therefore any information that does not relate to a person and/or cannot be used to identify a person. When you interact with the Services, we may collect Non-Personal Data. The limitations and requirements in this Privacy Policy on our collection, use, disclosure, transfer and storage/retention of Personal Data do not apply to Non-Personal Data.
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3. Personal Data That We Collect.
When you use or interact with us through the Services or engage with Youni as a sales customer or prospect, we may collect Personal Data. Sometimes this will be on our own behalf and other times this will be on behalf of an Organiser using our Organiser Services. This is an important distinction for purposes of certain data protection laws and is explained in more detail below.
3.1 Information Collected From All Users.
Information you provide to us: For all Users we collect Personal Data when you voluntarily provide such information to the Services, such as when you register for access to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, address, email address, academic status, student/alumni details and any other information that you choose to provide and/or that enables Users to be personally identified.
Information we automatically collect: We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Services ("Automatic Data"). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies. You can find out more information about how we use Cookies and other similar tracking technologies in our Cookie Statement. When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.
3.2 Information Collected From Organisers.
If you are an Organiser we will collect additional Personal Data from you.
Information you provide to us: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number).
Information we obtain from other sources: We may also collect or receive Personal Data including your name, email address and other contact information from third party sources, such as third party websites and marketing partners, your bank, our payment processing partners and credit reporting agencies.
3.3 Information Collected From Consumers.
If you are a Consumer we will collect additional Personal Data from you, sometimes for our own purposes and other times on behalf of an Organiser (see Section 16 below for more information).
Information you provide via Youni Properties or Applications: If you register for a paid event or subscribe to a paid group, you will provide financial information (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. In addition, for both paid and unpaid groups/events, Organisers collect virtually any information from Consumers in connection with registration for an Organiser's event or group listed on the Services. Youni does not control the Personal Data that Organisers collect. When you register for, or otherwise provide information to Youni in conjunction with an Organiser event, group or activity, whether that information is yours or a third party’s, in connection with a purchase, registration, or transfer, that Organiser will receive and may use the information you provide. Please see Section 5.5 below, titled “How We Disclose and Transfer Your Personal Data: Organisers” for more information about an Organiser’s receipt and use of your Personal Data.
Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as Organisers, other Consumers, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.
3.4 Information Collected from Sales Clients and Leads
If you engage with the Youni sales team we may collect the following: your name, email, address, phone number, and other professional contact information relating to you and your organisation, business or team. If you engage with the sales team and consent to recording a meeting, the sales team may collect audio and/or video recordings of you.
4. How We Use Your Personal Data.
We collect and use the Personal Data we collect in a manner that is consistent with this Privacy Policy, and applicable privacy laws. We may use the Personal Data as follows:
4.1 Specific Reason.
If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.
4.2 Access and Use.
If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyse your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.
4.3 Internal Business Purposes.
We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
4.4 Youni and Organiser Marketing.
We may use your Personal Data for our marketing and advertising purposes, including (without limitation) by email, push notifications, SMS marketing, display media, and targeting other devices (such as tablets, mobile devices and televisions). We do this in order to inform you about services or events we believe might be of interest to you, develop promotional or marketing materials and display Youni or event-and-group-related content and advertising on or off the Services that we believe might be of interest to you. We may also do this on behalf of an Organiser, for example where your prior interactions with an Organiser suggest you may be interested in a particular type of event. See "Opt Out from Electronic Communications" below on how to opt out of various Youni marketing communications.
You may see advertisements for our Services on third party websites, including on social media platforms. We also provide Organisers with tools to help them display advertisements for their events on third party websites and social media platforms. Where you see an advertisement on a third party website or social media platform, this may be because we or the Organiser engaged the third party or social media platform to show the advertisement to Users, or to others who have similar attributes to our Users. In some cases, this involves sharing your email address or other contact details with the third party or social media platform so that they can identify you as one of our Users, or identify other individuals with similar attributes to you in order to show them advertisements for our Services (or for our Organiser’s events). If you no longer want your Personal Data to be used for these purposes please contact us at youni@tbcgroup.xyz. In the case of an Organiser’s advertising, you may need to contact the Organiser directly. For more information about how we and Organisers market on, and interact with social media sites, please refer to section 5.6.
4.5 Organiser Emails and SMS.
We allow Organisers to use our email tools and SMS tools to contact Consumers for their current and past events, and to contact Consumers who are Followers of their Group Page, so you may receive emails/SMS from our system that originate with such Organisers and that we send on their behalf. If you registered for an event or group on the Services, your email address, phone number, name, age, preferred pronouns, academic status and student/alumni status is available to that Organiser. However, Organisers may also import the information and data they have from external sources and send communications through the Services to those email addresses/phone numbers, and we will deliver those communications to those email addresses/phone numbers on the Organiser's behalf. The Organiser and not Youni is responsible for sending these communications. See "Opt Out from Electronic Communications" below on how to opt out of Organiser-initiated communications.
4.6 Use of Interest-Based Data.
We sometimes make inferences about the type of events, organisers, activities or businesses you may be interested in. We may use these inferences to help target advertising or customise recommendations to you, including on behalf of Organisers. We may do this on an aggregated or generalised basis. For instance, we may determine that our users who attend many comedy events also often attend or show interest in endurance-related events or content. We may direct (or assist in directing) content or recommendations related to both comedy and endurance to those Users.
4.7 Other Purposes.
If we intend to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time the Personal Data is collected or we will obtain your consent subsequent to such collection but prior to such use.
4.8 Aggregated Personal Data.
In an ongoing effort to understand and serve our Users better, we often conduct research on our customer demographics, interests and behaviour based on Personal Data and other information that we have collected. This research is typically conducted on an aggregate basis only that does not identify you. Once Personal Data is in an aggregated form, for purposes of this Privacy Policy, it becomes Non-Personal Data.
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5. How We Disclose And Transfer Your Personal Data.
5.1 Background.
We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. There are certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth in this Privacy Policy.
5.2 Business Transfers.
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganisation, dissolution or similar event, Personal Data may be part of the transferred assets. We may also disclose your Personal Data in the course of due diligence for such an event. You acknowledge and agree that any successor to or acquirer of Youni (or its assets) will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy.
5.3 Parent Companies, Subsidiaries and Affiliates.
We may also share your Personal Data with our parent companies, subsidiaries and/or affiliates for purposes consistent with this Privacy Policy. Our parent companies, subsidiaries and affiliates will be bound to maintain that Personal Data in accordance with this Privacy Policy.
5.4 Agents, Consultants and Service Providers.
We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of Youni to perform certain business-related functions. These companies include our marketing agencies, online advertising providers, data enhancement and data services providers, database service providers, backup and disaster recovery service providers, email service providers, payment processing partners, customer support, tech support, hosting companies and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
5.5 Organisers.
In addition, when you register for an event or group, sign up for communications, enter a contest, or communicate with an Organiser or register and become a Follower of an Organiser Group Page, that Organiser will receive information you’ve provided us, such as your name, email, phone number, age, preferred pronouns, academic status and student/alumni information (identifying what you study/have studied and where). We are not responsible for the Organiser’s use of that information. For instance, when you register and become a Follower of your university’s law society, you become a member/Follower of that Organiser, who needs to be able to identify their members/Followers, and so you consent to that Organiser having access to your Personal Data. If you unfollow an Organiser, the Organiser will no longer have access to your Personal Data via Youni, but they may have stored or imported that data. We are not responsible for what they do with your data. Please check that the Organiser you are registering with have suitable GDPR policies in place. The Organiser may then send you marketing or other communications, which may be subject to its own, separate privacy policy. Likewise, if you provide your mobile phone number, you may receive information messages related to the service, event, activity or information in which you’ve expressed interest.
When you purchase tickets to, register for or donate to an event, transfer an event ticket or registration to another person, enter a contest, become a Follower of an Organiser’s Group Page or otherwise input your Personal Data (such as through a web form), or otherwise communicate with an Organiser, or participate in or express interest in an Organiser, their Group Page or Organiser event or activity, you consent to that Organiser receiving the information you provide, including your Personal Data, and where a ticket or registration is transferred, the Personal Data of the transferee as well as data identifying you. By using our Services, and agreeing to our Terms of Service, you acknowledge that a necessary part of running a community event or Group Page is having access to your attendees’ or Followers’ Personal Data. Other third parties that are involved in or on whose behalf an event or activity is promoted, may receive that Personal Data as well. For example, as to fundraising pages, we may provide your Personal Data both to the Organiser of the fundraising page and the Organiser of the event to which the fundraising page is linked. In some instances, an Organiser may appoint a third party, which may or may not be affiliated with the Organiser, to create an event or fundraising page on its behalf, or to sponsor the Organiser’s event or Group Page (we call these third parties ("Third Party Organisers").
For example, and without limitation, a concert venue (the Organiser, in this case) may allow third party promoters or production companies (the Third Party Organisers) to create events that will be hosted at the Organiser's venue using its Youni account. In that case, we may provide your Personal Data to the Third Party Organisers on behalf of the Organisers. The same is true for contests and sweepstakes: we may provide your Personal Data to both the Organiser promoting the contest or sweepstakes, and any legal sponsor of the contest or sweepstakes (such as a brand sponsor).
For example, and without limitation, a society Group Page (the Organiser, in this case) may allow third party sponsors to co-host events or to sponsor and promote the Organiser and their Group Page. Youni may even help an Organiser and sponsor find one another, and facilitate a brand or businesses marketing itself via sponsoring an Organiser, their Group Page or an event. In that case, we may provide your Personal Data to the sponsor or Third Party Organisers on behalf of and on the instruction of the Organisers, but we are not liable for this, the Organiser is.
We are not responsible for the actions of these Organisers, or their Third Party Organisers (or other downstream recipients of your Personal Data), with respect to your Personal Data. It is important that you review the applicable policies of the Organisers, and if applicable and available, their appointed Third Party Organisers or sponsors, of an event or group page (and the related fundraising page, if applicable) before signing up to an event or group page and in-so-doing consenting to giving your Personal Data or other information. Similarly, if you are a member of an Organiser's organisation within Youni, your Personal Data will be available to the Organiser and shared with those Third Party Organisers granted permission by the Organiser to view all members of the Organiser's organisation.
5.6 Facebook, Social Media and Other Third Party Connections.
a. Connecting Your Youni Account to Social Media Services. You may be able to connect your Youni account to your accounts on third party services like Facebook, in which case we may collect, use, disclose, transfer and store/retain information relating to your account with such third party services in accordance with this Privacy Policy. For example, if you connect with Facebook, we store your Facebook id, first name, last name, email, location, friends list and profile picture and use them to connect with your Facebook account to provide certain functionality on the Services, like recommending events that your Facebook friends are interested in and sharing the events you are interested in, or attending, with certain groups of people like your Facebook friends.
b. “Liking” or “Following” Youni on Social Media. In addition, when you “like” or “follow” us on Facebook, Instagram, Twitter or other social media sites (to the extent we provide that capability), we may collect some information from you including your name, email address, and any comments or content you post relevant to us. We likewise may collect your information if you sign up for one of our promotions or submit information to us through social media sites.
c. Facebook Plug-Ins and Links on Our Pages. Younis' own website may contain links to Facebook as well, such as through the Facebook “Like” or “Share” button or other social plug-ins. When you interact with these features and links, your browser will establish a direct link with the Facebook servers, and Facebook will receive information about your browser and activity, and may link it to your Facebook user account. For more information about how Facebook uses data, please see Facebook’s own policies.
d. Additional Facebook Marketing and Connectivity by Organisers. In addition, if you are a member of Facebook (or another social media platform), and you provide Personal Data to an Organiser (such as in the ways described in Section 5.5), the Organiser may use that Personal Data to send you advertising and offers through Facebook (or another social media) platform, including when you are on Facebook or another social media platform. The Organiser may use tool that we provide and may also work with third parties to enable this data integration and advertising. Facebook and other social media platforms may provide a way to opt out of this type of advertising. Please review their user settings and support pages to learn more about how they help you to manage privacy and marketing choices.
e. Third party services and integrations. Youni may provide you with opportunities to contract directly with third parties, and/or to integrate with third party services or applications, through our platform. In such instances, we will disclose your Personal Data to other entities in order to fulfil a request by you, or to provide services you have requested.
5.7 Legal Requirements.
We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.
6. How We Store Your Personal Data.
We may store Personal Data itself or such information may be stored by third parties to whom we have transferred it in accordance with this Privacy Policy. We take what we believe to be reasonable steps to protect the Personal Data collected via the Services from loss, misuse, unauthorised use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database or Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Data.
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7. How You Can Access, Update, Correct or Delete Your Personal Data.
You can access or delete your Personal Data stored by us. If you are a registered User, you can access your Personal Data stored by us by emailing youni@tbcgroup.xyz to download a copy of your Personal Data in machine readable form. If you are a registered User, you can request to delete your Personal Data stored by us by deleting your account and then contacting youni@tbcgroup.xyz. You can also edit some of your Personal Data directly through your account. In certain cases, you can ask us to correct and update any inaccurate Personal Data using the contact information below, and we will consider your request in accordance with applicable laws.
If a Consumer initiates a data deletion request, Youni is authorised to delete or anonymize Personal Data of the requesting Consumer from the Services even if that means removing its availability to the Organiser through the Services. However, if you are a Consumer, you understand that even if Youni deletes or anonymises your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Organiser's own databases if transmitted to the Organiser prior to Youni receiving or taking action on any deletion or anonymisation activity.
Unregistered Users may also access, update, correct or delete Personal Data and exercise these rights using the contact information below. We will consider and respond to all requests in accordance with applicable law.
8. How Long We Retain Your Personal Data.
We may retain your Personal Data as long as you are registered to use the Services. You may delete your account by visiting the Account Settings page. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes. For sales customers and prospects, we retain your data as long as we maintain a relationship with you and for a limited period of thereafter as necessary to meet business and legal requirements.
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9. Cookies, Pixels Tags, Local Shared Objects, Web Storage And Similar Technologies.
Please refer to our Cookie Statement for more information about our use of cookies and other similar tracking technologies.
10. Your Choices.
You have several choices available when it comes to your Personal Data:
10.1 Limit the Personal Data You Share.
You can browse the Services without sharing any Personal Data with Organisers as you are not required to either follow/subscribe to a group or register for an event(other than Automatic Data to the extent it is considered Personal Data under applicable laws). If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to buy tickets as a Consumer, your name, email address and other Personal Data will be required by the Organiser.
10.2 Opt Out from Electronic Communications.
(a) Youni Marketing Communications. Where it is in accordance with your marketing preferences, Youni may send you electronic communications marketing or advertising the Services themselves or events/Group Pages on the Services, to the extent you have registered for the Services or purchased a ticket and/or registration to an event/group listed on the Services. If via email, you can also "opt out" of receiving these electronic email communications by clicking on the "Unsubscribe" link at the bottom of any such email communication. In addition, you may also manage your email preferences at any time by logging in (or signing up and then logging in), clicking on "Account" and then "Email Preferences." If Youni sends you SMS electronic communications that are marketing or advertising Youni’s Services, and are not for instance One Time Passwords or important communications such as cancelled events, or that are not Organiser-initiated owing to you following that Organiser, or attending their events, that message will come with the ability to “Unsubscribe”, usually a link or an action at the end/bottom of the SMS.
(b) Organiser-initiated Communications. Organisers may use our email/SMS/push notification tools to send electronic communications to their Followers and their event attendees, including non-Follower Consumers who are registered for their upcoming events. Although these electronic communications are sent through our system, Youni does not determine the content or the recipients of these electronic communications. Organisers are required to use our electronic communication tools only in accordance with all applicable laws. With regards to email notifications owing to a User following an Organiser’s Group Page, Users can unfollow that Organiser via the app to opt out of said electronic communications. With regards to email notifications owing to a User attending one of the Organiser’s events, User’s can deregister from that event to opt out. There may also be an “Unsubscribe” link at the bottom of the email to opt out of electronic communications via email from that Organiser. With regards to push notifications, Consumers can control their notifications from account settings in the mobile app. With regards to any SMS received from Organisers, Consumers will be presented with an “Unsubscribe” link or call to action that will make it clear how to unsubscribe. In addition, in so far as communications relating to being a Follower of a Group Page, Consumers can "opt out" of electronic communications from the particular Organiser by unsubscribing to that Organiser.
(c) Social Notifications. If you connect your Facebook account or sign up for other social media integrations whose product features include social notifications (i.e., updates on what your friends are doing on the Services), you will receive these social notifications. You can manage these social notifications by disconnecting such integration.
(d) Transactional or Responsive Communications. Certain electronic communications from Youni or Youni Organisers are responsive to your requests. For instance, if you are a Consumer, we must email you your ticket or registration on behalf of the Organiser when you purchase such ticket or registration. As a further example, if you email our customer support department, we will return your email. Notwithstanding any unsubscribe election that you have made, you will still receive these transactional or responsive emails. You can stop receiving these types of emails only by contacting us. By electing to stop receiving all electronic communications from us or through our system, you will no longer receive any updates on events you have created (including payout issues) or on events you are registered to attend (including emails with your tickets). We do not recommend that you do this unless you plan to no longer use the Services, are not currently registered for an event, are not currently organising an event, are not currently a Follower of a Group Page, and will have no need to receive further communications from us or through our system.
(e) Retention. It may take up to forty-eight (48) hours for us to process an unsubscribe request. Even after you opt out of all electronic communications, we will retain your Personal Data in accordance with this Privacy Policy, however, we will no longer use it to contact you. However, Organisers who have received your Personal Data in accordance with this Privacy Policy may still use that Personal Data to contact you in accordance with their own privacy policies, but they may not use our system to do so.
10.3 Do Not Track.
We currently do not participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
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11. Exclusions.
11.1 Personal Data Provided to Others.
This Privacy Policy does not apply to any Personal Data that you provide to another User or visitor through the Services or through any other means, including to Organisers on event pages or information posted by you to any public areas of the Services.
11.2 Third Party Links.
This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that we endorse or have reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.
12. Children - Children's Online Privacy Protection Act.
We do not knowingly collect Personal Data from children under the age of thirteen (13). If you are under the age of thirteen (13), please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to us through the Services, please contact us and we will endeavour to delete that information from our databases.
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13. International Privacy Laws.
If you are visiting the Services from outside the United Kingdom, please be aware that you are sending information (including Personal Data) to the United Kingdom where we are located. That information may then be transferred within the United Kingdom or back out of the United Kingdom to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United Kingdom) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your Personal Data will at all times continue to be governed by this Privacy Policy.
14. Changes To This Privacy Policy.
The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right, in our sole discretion, to update or modify this Privacy Policy at any time (collectively, "Modifications"). Modifications to this Privacy Policy will be posted to the Site with a change to the "Updated" date at the top of this Privacy Policy. In certain circumstances Youni may, but need not, provide you with additional notice of such Modifications, such as via email or with in-Service notifications. Modifications will be effective thirty (30) days following the "Updated" date or such other date as communicated in any other notice to you. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was updated on the date indicated above. Your continued use of the Services following the effectiveness of any Modifications to this Privacy Policy constitutes acceptance of those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should cease accessing, browsing and otherwise using the Services.
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15. Dispute Resolution.
If you have a complaint about Youni's privacy practices you should write to us at: TBC GROUP LTD, 61 The Ridgeway, NW11 8QL, or by email youni@tbcgroup.xyz. We will take reasonable steps to work with you to attempt to resolve your complaint. Residents of the EEA, Switzerland or the UK who believe that their information has not been processed in compliance with the Privacy Shield Principles may raise their complaints in a number of ways. For further information, please see our Privacy Shield Notice.
16. EEA, SWITZERLAND AND UK ONLY
The EU General Data Protection Regulation (GDPR) and UK GDPR law requires Us and Organisers using the Service to provide Users with more information about the processing of their Personal Data. Here is what you need to know: Legal grounds for processing your Personal Data. The GDPR requires us to tell you about the legal ground we're relying on to process any Personal Data about you. The legal grounds for us processing your Personal Data for the purposes set out in Section 4 above will typically be because:
you provided your consent;
it is necessary for our contractual relationship;
the processing is necessary for us to comply with our legal or regulatory obligations; and/or
the processing is in our legitimate interest as a University Community & Events organising and ticketing platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.).
Transfers of Personal Data As TBC GROUP LTD is a global company, or is intending to be a global company, we may need to transfer your Personal Data outside of the country from which it was originally provided. This may be intra-group or to third parties that we work with who may be located in jurisdictions outside the EEA, Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe. Whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Data. This includes the use of Standard Contractual Clauses issued pursuant to Commission Implementing Decision (EU) 2021/914 of June 4, 2021 of the European Parliament and of the Council, and for transfers from the UK, the UK International Data Transfer Addendum (IDTA). Personal Data retention. We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. If you have an account with us, we will typically retain your Personal Data for a period of ninety (90) days after you have requested that your account is closed or if it's been inactive for seven (7) years. Your rights. Data protection law provides you with rights in respect of Personal Data that we hold about you, including the right to request a copy of the Personal Data, request that we rectify, restrict or delete your Personal Data, object to profiling and unsubscribe from marketing communications. For the most part, you can exercise these rights by logging in and visiting the My Account page or changing the "cookie settings" in your browser (see our Cookie Statement for more information). If you can't find what you're looking for in the My Account page, please contact us using the contact information set out in Section 15 above. Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation. If you have a complaint about how we handle your Personal Data, please get in touch with us as set forth in Section 15 to explain. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority. Youni as a data controller and a data processor EU data protection law makes a distinction between organisations that process Personal Data for their own purposes (known as "data controllers") and organisations that process personal data on behalf of other organisations (known as "data processors"). If you have a question or complaint about how your Personal Data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Data. Youni may act as either a data controller or a data processor in respect of your Personal Data, depending on the circumstances. For example, if you create an account with us to organise your events, Youni will be a data controller in respect of the Personal Data that you provide as part of your account. We will also be a data controller of the Personal Data that we have obtained about the use of the Applications or Youni Properties, which could relate to Organisers or Consumers. We use this to conduct research and analysis to help better understand and serve Users of the Services as well as to improve our platform and provide you with more targeted recommendations about events and groups we think may be of interest to you. However, if you register for an event or group as a Consumer, we will process your Personal Data to help administer that event or group on behalf of the Organiser (for example, sending confirmation, promotional and feedback emails, processing payments, etc.) and to help the Organiser target, and understand the success of, their event and event planning (for example, providing event reports, using analytics to gain insights into the effectiveness of various sales channels, etc.). In these circumstances, Youni merely provides the tools for Organisers; Youni does not decide what Personal Data to request on registration forms, nor is it responsible for the continued accuracy of any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under data protection law should therefore be directed to the Organiser as the data controller, not to Youni.
Organiser Agreement
Last Updated: September 15, 2023.
Youni’s Organiser Agreement (“Organiser Agreement”) and the rights and obligations contained in it are in addition to and are incorporated into the Youni’s Terms of Service (“Terms of Service”). Nothing in this Organiser Agreement will be interpreted to limit, change, or waive any terms of the Terms of Service or our Privacy Policy. However, if there is any inconsistency between the Terms of Service and this Organiser Agreement, this Organiser Agreement will control.
Capitalised terms that are not defined in this Organiser Agreement have the definition provided in the Terms of Service. In addition, the headings and subheadings throughout this Organiser Agreement, including the italicised text following each, are for convenience only and will not restrict or affect any provisions, and are not legal guidance. When we say Youni “may,” has the right, is permitted, is authorised, or is allowed to do something in this Organiser Agreement, it means we may, but are not obligated to, exercise the applicable rights or options or take the applicable action, as we determine in our sole discretion. Any determinations, decisions, or beliefs by us under this Organiser Agreement may be made by us in our sole discretion. As used in this Organiser Agreement, “including” means “including, but not limited to.” When this Organiser Agreement says that you “will” take an action, this means that you are agreeing to take the action and that you must take that action.
Please read this entire Organiser Agreement and our Terms of Service thoroughly, as they may affect your rights. This Organiser Agreement contains important information regarding payments, refunds, and restricted events, and the Terms of Service contain provisions for dispute resolution, including binding arbitration and a class action waiver, that apply to this Organiser Agreement.
1. Who We Are.
1.1 About Us. Welcome to Youni! We’re glad you’re here!
We’re a university community and events management and growth platform that helps Organisers and Consumers thrive and connect through memorable lived experiences and virtual connection. Through our platform, mobile apps, and other services, we empower members of University Communities, local communities and business to create, discover, share, and register for groups and events.
Youni is owned and managed by TBC GROUP LTD, a limited company incorporated in the United Kingdom, Company. No. 12592201 ("Youni,” "we,"us," or "our"). When this Organiser Agreement mentions "Youni" "we," "us," or "our," it refers to TBC GROUP LTD. and its affiliates, and subsidiaries, and each of its and their respective officers, directors, agents, partners, and employees, as defined in the Terms of Service.
1.2 Youni Organiser Services. Here’s a summary of our services.
Event & Ticketing Services: We provide you and other Organisers a platform to host, manage and market your events to Users. This includes being able to sell tickets, registrations and other items, and receive payments for your events. In addition, you can monitor and manage the admin of event hosting (collectively, “Event & Ticketing Services”).
Group & Community Services: We provide you and other Organisers the ability to create, host, manage and market your Group Page to Consumers. In addition, Consumers can subscribe/follow your Group Page to become followers or members of your Group Page (“Followers”). You are able to provide details about yourself and your organisation. You are able to create a Group Page, where you can input your Organiser name ,description, what categories define you as an Organiser, links to social media accounts and other external websites, photos and the agents or team members that you have appointed as an Organiser (“Team Members”). Once created, your Group Page will also display all of your Group Events and a group forum page, allowing team members of your group and Users the ability to engage and communicate with one another via a forum (“Group Forum”). Once created, your Group Page will be accessible by any Users who can view your Group Page, your Group Events, your Group Forum and the other details inputted when becoming an Organiser. Users can follow your Group Page, and in so doing become Followers of your Group Page, and you as an Organiser. You can view and access your Followers and the data relevant to their status as Followers, including but not limited to their names, contact information and academic profiles. This must be done in a manner consistent with any local/state law, including GDPR, and our Terms of Service. You can also export this data out of our Platform. In doing so,, you are solely responsible for ensuring continued consent to use that data, and you must provide your Followers the ability to unsubscribe or have that data removed in compliance with all relevant data protection and other law. You can grow your following, as Users follow or subscribe to your Group Page, becoming Followers. Your Team Members are also responsible for all of the above, and you warrant upon adding any new Team Members that they abide by this Agreement, the Community Guidelines and Youni’s Terms of Service. The above services are collectively defined as “Group & Community Services”. All Group & Community Services will be provided as we determine and will be subject to the Terms of Service, this Organiser Agreement, and any separate written agreement we determine is necessary. In the event of a conflict between the separate written agreement and this Organiser Agreement, the Organiser Agreement will control.
Organiser Services: When “Organiser Services” is used in this Organiser Agreement, it means both the Event & Ticketing Services and the Group & Community Services. For clarity, Organiser Services, among other types of Services, are included in the meaning of “Services” under the Terms of Service.
2. Our Organiser Agreement.
2.1 Purpose and Scope. This is what you are agreeing to.
This Organiser Agreement sets the terms and conditions for your use of the Organiser Services. Users of our Organiser Services may be collectively referred to in this Organiser Agreement as “you” or “your.”
By using the Organiser Services or registering as an Organiser, you are agreeing to the terms and conditions of this Organiser Agreement, the Terms of Service, and our Privacy Policy, without modification, and entering into a binding contract with us that governs our Organiser Services and your use of the Organiser Services. Do not use the Organiser Services or register as an Organiser if you do not agree to the terms and conditions of this Organiser Agreement, the Terms of Service, or our Privacy Policy.
3. Eligibility for Organiser Services.
3.1 Eligibility. Please make sure you’re eligible before using our Organiser Services.
To use the Organiser Services, you must: (a) have the authority to enter into this Organiser Agreement on your own behalf or on behalf of the entity or University Organisation using the Organiser Services; (b) comply with our Terms of Service and all applicable laws; and (c) review and agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (collectively, the “Stripe Agreements,” which Stripe may modify from time to time) and any other required third party agreement, if applicable.
All information you submit must be truthful, accurate, and complete, and you must promptly notify us of any changes. We can also demand proof that the information you have submitted/provided is accurate, and that you do in fact represent the University Organisation or entity you claim to represent.
We can approve or deny your registration for the Organiser Services, limit, suspend, or terminate your access to the Organiser Services, and/or place transactional limits on payouts at any time, for any reason, with or without notice. We can also change these eligibility requirements at any time.
3.2 Additional Registration Data. We may need some additional information from you.
After registering for the Organiser Services, we may require you to provide additional information about yourself, the entity you represent (if any), and the principals/beneficial owners, agents or leaders of the entity you represent (if any) (collectively, "Additional Registration Data"). As an example, Additional Registration Data may include current address, verification of student status, doing business as (DBA) names, description of products, website address, bank account or other payment account information, tax identification numbers, date of birth, passport or drivers licence number, country of origin, copies of government identification documents, and other personal information.
We may use this information to verify your identity, the validity and/or legality of your transactions, and/or whether you qualify to use the Organiser Services. You must: (a) promptly provide accurate and complete information and (b) regularly and quickly update this information to make sure it remains accurate and complete.
3.3 Disclosure Authorisation. We may need to share your information with third parties who help us provide services to you.
We may share Registration Data, Additional Registration Data, and information about events and use of the Services with our Payment Processor Partners , the Card Schemes and Alternative Payment Frameworks (as each are defined below), and with your bank or other financial institution, if the Services involve these third parties. You also authorise us to verify your Registration Data and Additional Registration Data, and conduct due diligence on you through third parties, including third-party credit reporting agencies.
3.4 Failure to Provide. Be sure to provide us with all information that we request so you don’t lose access to our services or your payouts.
You are not entitled to receive any payments from tickets, registrations, or other items sold from us or our Payment Processor Partners unless and until you provide full and accurate Registration Data and Additional Registration Data. We reserve the right to suspend or terminate your Youni account and/or your access to the Organiser Services, and to withhold any payments otherwise due to you, if we believe that your Registration Data or Additional Registration Data is inaccurate or incomplete.
3.5 Prohibited Organisers; Prohibited Events; Prohibited Transactions. We can’t do business with certain people and entities.
Prohibited Organiser. By registering for the Organiser Services and accepting this Organiser Agreement, you represent and warrant that:
you are not located in, and you are not a national or resident of, any country for which the United States, United Kingdom, European Union, Australia or Canada has embargoed goods and/or services similar to our Services ("Restricted Countries");
you are not a person or entity or under the control of or affiliated with a person or entity that
appears on the U.S. Office of Foreign Assets Control's Specially Designated Nationals List, Foreign Sanctions Evaders List or Palestinian Legislative Council List;
appears on the U.S. Department of State's Terrorist Exclusion List;
appears on the Bureau of Industry and Security's Denied Persons List;
appears on the Consolidated List of Targets published by the U.K. HM Treasury;
appears on the Consolidated List published by the A.U. Department of Foreign Affairs and Trade; or
is subject to sanctions in any other country; and
you are not listed in the MasterCard MATCH terminated merchant database or Visa terminated merchant file and your right to access each Card Scheme and each Alternative Payment Framework is not revoked or suspended.
If we determine that you fall into any of the categories above, you are a "Prohibited Organiser."
Prohibited Events. You may not post events to the Youni Properties or engage in activities through the Organiser Services that:
violate or help violate any applicable local, state, provincial, national or other law, rule or regulation;
are prohibited under the Payment Scheme Rules;
contain any Content that violate the Terms of Service or the Youni Community Guidelines; or
take place in Restricted Countries or restricted regions, which include (but are not limited to) Iran, North Korea, Syria, Crimea, Donetsk People’s Republic, and Luhansk People’s Republic. Also, you must have our prior written approval to post events in Cuba or Russia because additional licensing requirements may apply.
If we determine that an event falls into any of the categories above, it is a “Prohibited Event.”
Prohibited Transactions. You may not process any of the following transactions, and you represent and warrant that you will not submit for processing any of the following:
any transaction that violates or is considered “high risk” (or another restricted category) by the Payment Scheme Rules, including any transaction involving certain adult content or activities, illegal goods or services (including cannabis), paraphernalia associated with any illegal goods or service, crypto-currency purchases, raffles, sweepstakes, or gambling;
any fraudulent or criminal transaction;
any transaction that would be be legally classified in the UK as gambling;
any transaction that is unrelated to your events or membership payments to become a paid Follower for your Group Page. For clarity, our payment processing services may only be used for the purchase of tickets or registrations for your events on the Youni Properties, or to sell items or solicit donations directly related to such events, or to pay for membership to become a paid Follower of your Group Page, or to receive sponsorship from sponsors.
If we determine that a transaction falls into any of the categories above, it is a "Prohibited Transaction."
4. Suspension and Termination of Organiser Services; Survival of Obligations.
4.1 Suspension and Termination. Here are reasons why we might need to suspend or terminate your access to the Organiser Services.
We may suspend or terminate your and your Affiliates’ ability to participate on the Youni Properties as an Organiser and/or to receive payments at any time and for any reason, including if:
you become ineligible for the Services or violate any provision of this Organiser Agreement, the Terms of Service, or any other Youni policy applicable to you;
you or any of your affiliates do not make payments owed to us on time;
our Payment Processor Partners or Card Schemes refuse to facilitate payments to you or to engage in services involving you;
we are served with legal process seeking to attach or garnish any of your funds or property in our possession;
we learn that you have granted a right to assignment of payments to any party, for any reason; or
you are a Prohibited Organiser, have organised Prohibited Events, and/or process or submit Prohibited Transactions.
4.2 Organiser Termination. You can delete your account, but you’ll still be bound by your agreements with us.
You may stop participating as an Organiser at any time by deleting your account in accordance with the Terms of Service. If you delete your account, you are still bound by this Organiser Agreement and any other Youni policy that applies to you, as well as any other written agreement you may have with us.
4.3 Effect of Termination. Let’s make sure we each have what we’re owed.
If either party terminates this Organiser Agreement, we (through our Payment Processor Partners) will, within a reasonable time, pay any amounts owed to you, as long as the payments are permitted by applicable laws, regulations, and orders. We may hold funds we owe you, pursuant to Section 6.2 “Deductions, Setoffs, and Reserves,” to make sure that there are no Chargebacks, refunds, credits, balances owed to us, or other deductions that should be made from the funds we owe you. We will otherwise have no further payment obligations to you.
4.4 Continued Obligations. Some terms will still be effective even after termination.
All provisions of this Organiser Agreement that by their nature should survive termination of this Organiser Agreement will survive (including your obligations related to refunds, payments, and Chargebacks [defined below]).
5. Payment Processing and Refunds.
5.1 Payment Processor Partners. We partner with third-party payment processors to facilitate your transactions.
As part of the Organiser Services, we provide tools to help you sell tickets, registrations, membership and other items to Consumers interested in your events/Group Page. To facilitate payments for you, we partner with third-party payment processors and/or merchant acquirers (“Payment Processor Partners”).
You and we are subject to the rules and regulations of our Payment Processor Partners. In certain cases, you may be required to enter into separate agreements with our partners (“Payment Processor Agreements”) to receive payments.
Stripe, Inc. (“Stripe”) is one of our Payment Processor Partners that may facilitate payment processing services for you. When you agree to this Organiser Agreement or continue to operate as an Organiser on Youni, you also agree to the Stripe Connected Account Agreement and the Stripe Services Agreement. For us to enable payment processing services through Stripe, you must provide us accurate and complete information about you and your University Organisation or business, and you authorise us to share it and transaction information with Stripe.
5.2 Youni Payment Processing and Refunds. Our role as limited payments agent and limited mediator/arbitrator agents in matters of dispute between you and your customers.
YPP.
Here’s an overview of Youni Payment Processing.
When you use Youni Payment Processing ("Youni Payment Processing" or "YPP"), we act as your limited payments agent to facilitate payment transactions on your behalf using our Payment Processor Partners. As a limited mediator or arbitrator agent, we may provide limited mediation/arbitration between Consumers and you as Organisers for disputes regarding transactions on your behalf using our sole discretion and our Payment Processor Partners. As a limited agent, we process the total value of tickets, registrations, and other items, alongside the booking fee additionally paid by Consumers on each and any transaction (events or otherwise) (the “Youni Payment Processing Fee”), purchased by Consumers for your events (“Event Proceeds”). As a limited agent, we also process the total value of any membership or Group Page subscription and/or any sponsorship or marketing deals Youni has facilitated for the Organiser, alongside the Youni Payment Processing Fee (“Group Proceeds”). In return, for both Event Proceeds and Group Proceeds, in addition to other applicable Youni Fees, Youni will deduct the Youni Payment Processing fee for each ticket, registration, membership fee, sponsorship deal or other item sold or donation solicited, for facilitating the transaction and/or for providing a limited arbitration (see below) with regards to Disputed Event Transactions and/or Disputed Group Transactions (both defined below) between the Consumer and the Organiser.
Event Payouts.
This is when YPP users can expect to be paid for Event Payouts.
In the case of Event Payouts, Youni will instruct the Payment Processing Partners to send YPPs the Event Proceeds less the Youni Payment Processing Fee no later than five (5) business days after the conclusion of the event unless: (a) Consumers have alleged to Youni fraud or breach of the Terms of Service by the Organiser in relation to the event or Event Payouts; and/or (b), where we in our absolute discretion suspect the event in question breached the Terms of Service, Privacy Policy or this Organiser Agreement ((a) and (b) collectively, “Disputed Event Transactions”). In the case of a Disputed Event Transaction, please see below. Otherwise, Youni will initiate payment via our Payment Processor Partners. Those who use YPP will receive the Event Proceeds, less the Youni Payment Processing Fee, Fees and Taxes, and Other Deductions and Setoffs (defined below), if applicable. At that time, our Payment Processor Partners will facilitate the payout to your given bank account on their own timeline. We will not be liable for delayed, rejected, or missed payouts that occur from the delay, failure, or contractual breach by you, a Payment Processor Partner or any other third-party provider.
Group Payouts.
This is when YPP users can expect to be paid for Group Payouts.
In the case of Group Payouts, Youni will initiate to send YPPs payout no later than five (5) business days after the transaction occurred unless: (a) Consumers or Users have alleged to Youni fraud or breach of the Terms of Service by the Organiser in relation to any transaction relating to Group Payouts facilitated by Youni for the Organiser (i.e. membership/subscription payments); and/or (b), where we in our absolute discretion suspect that transaction in question breached the Terms of Service, Privacy Policy or this Organiser Agreement ((a) and (b) collectively, “Disputed Group Transactions”). In the case of a Disputed Group Transaction, please see below.. Youni will initiate payment via our Payment Processor Partners. Those who use YPP will receive the Group Proceeds, less Fees and Taxes, and Other Deductions and Setoffs (defined below), if applicable. Otherwise, Youni will initiate payment via our Payment Processor Partners. Those who use YPP will receive the Group Proceeds, less the Youni Payment Processing Fee, Fees and Taxes, and Other Deductions and Setoffs (defined below), if applicable. At that time, our Payment Processor Partners will facilitate the payout to your given bank account on their own timeline. We will not be liable for delayed, rejected, or missed payouts that occur from the delay, failure, or contractual breach by you, a Payment Processor Partner or any other third-party provider.
Payout Methods. These are the ways in which YPP users can receive payouts.
Acceptable Payout Methods.
YPP users receive payouts via the bank account/information given by said YPP users to our Payment Processor Partners. If bank details are changed post transaction, the payout might still be sent to the previous bank details.
False or Incorrect Information.
We and our Payment Processor Partners rely on the information you provide to facilitate payment transactions on your behalf. If any bank account that you provide to us or our Payment Processor Partners are incorrect, you must reimburse, indemnify, and hold us and our Payment Processor Partners harmless for any losses or expenses incurred by us relying on the incorrect information.
Transaction Limits.
We may need to set transaction limits for security reasons.
For risk management, security, or to meet our Payment Processor Partners’ requirements, we may, from time to time, determine to impose a transaction limit on the amount of any given transaction that you process through YPP, and you authorise us to reject any transaction over that limit.
Currencies.
We only handle certain currencies and do not provide currency conversion services.
We only provide YPP for certain currencies and for Organisers in the UK. In addition, Event Proceeds collected in a currency may only be paid out to you in the currency in which they are collected. We do not provide currency conversion services.
Disputed Event Transactions and Disputed Group Transactions - Youni’s service to Organisers as a limited arbitrator in matters of dispute relating to transactions between the Consumer and the Organiser
Should Youni in its sole discretion deem the transaction(s) in question as Disputed Event Transactions and Disputed Group Transactions, we will pause on Event Payouts and Group Payouts respectively as explained above.
Youni will inform the Organiser in question via the given email to your Team Members and/or via a notification on the App itself.
This email will state that Youni has determined that there is either a Disputed Event Transaction or a Disputed Group Transaction and that Youni has paused the Event Payout or Group Payout.
The notification will state that there is a Disputed Event Transaction or a Dispited Group Transaction and that your Team Members ought to check their emails for more information.
You will have one week to respond via email to “youni@tbcgroup.xyz” and present arguments for why the Event Payout or Group Payout should be resumed.
After a week of informing you, Youni will then decide in its sole discretion whether or not the Consumer and/or customer should be refunded for the Disputed Event Transaction or the Disputed Group Transaction (collectively, “Youni Special Refund”.
Should Youni trigger a Youni Special Refund, we will inform the Consumer in question and the Organiser in question of its decision and refund the transaction, less the Youni Payment Processing Fee to the Consumer
Should Youni decide to resume the Event Payout or the Group Payout in question, we will inform your Team Members, and resume the Group Payout or Event Payout timeline.
Youni’s actions as a limited arbitrator are done so as a service to you as part of the consideration for providing the Services and/or for receiving the Youni Payment Processing Fee. All sales are ultimately made by you, and the Consumers are your customers. You are responsible for the funding and processing of refunds. In the event of a dispute, Youni may trigger a Youni Special Refund on your behalf, and this decision cannot be challenged by you as you grant us full discretion to do so by agreeing to the Youni Organiser Agreement. Where Youni has decided not to trigger a Youni Special Refund to your customers, you still are obligated to settle disputes, and may still be legally obligated to refund your customers.
You acknowledge and agree that Youni’s service to Organisers as a limited arbitrator in matters of dispute relating to transactions between the Consumer and the Organiser does not absolve you of your legal obligations to your customers and you warrant that Youni is in no way liable or responsible for resolving your disputes with your customers.
Even when Youni does trigger a Youni Special Refund, this in no way guarantees that Youni has covered your legal obligations to refund or cover losses for your customers.
If Youni does not trigger a Youni Special Refund, this in no way guarantees that Youni has covered your legal obligations to refund or cover losses for your customers, and we do not represent or warrant that the use or lack of use of our discretion is in any way legal advice on your obligations to refund or cover losses for your customers.
In either case, you may also be liable to cover the cost of Youni’s Payment Processing Fee to your customers. This cannot be claimed against Youni itself.
Cancelled Events
If you cancel a paid event, Youni will automatically refund all customers, regardless of the reason for cancellation. This refund will not include Youni’s Payment Processing Fee. You may still be liable for repayment on Youni’s Payment Processing Fee to your customers.
You are responsible for refunds to your customers, but you acknowledge that you pay us the Youni Payment Processing Fee to act as limited agents and to process refunds on your behalf to customers should you cancel an event, regardless of the reason for event cancellation.
6. Fees, Deductions, and Reserves.
6.1 Fees. Here’s an overview of the fees we charge, which will be deducted from your sales.
Fees and Taxes.
You are responsible for all fees and taxes arising from your use of our Organiser Services.
You are solely responsible for setting prices for tickets, registrations, membership and other items for your events and group. You must pay us all applicable fees for the Organiser Services (the “Youni Fees”), including transactional service fees and payment processing fees for the Ticketing Services and charged or invoiced fees for the Marketing and Operational Services. You are solely responsible for any and all payment processing fees, including the Youni Payment Processing Fee, credit card fees, applicable Taxes (described in Section 9 “Taxes”), and any other amounts due to any other party arising from the Organiser Services (collectively with Youni Fees, “Fees and Taxes”). Fees and Taxes vary by jurisdiction and currency. The current Youni Payment Processing Fee is £0.49 + 3% on each and every transaction within the Youni Properties. This may change from time to time. You will be informed when it changes. For information on credit card fees and applicable Taxes and other payment processing fees, we recommend checking out Stripe’s pricing, contacting your bank and/or consulting a tax advisor.
We may also charge you, at standard and reasonable rates, for (i) research costs and/or legal fees that we incur in order to respond to any third party or government subpoena, levy or garnishment on your account; and (ii) research and activities that are necessary for us to verify and execute any change of payee (collectively, “Research Fees”).
Delays and Omissions.
We strive to inform you in a timely manner of amounts due, but our failure to do so will not relieve you of your payment obligations.
If we fail to send a timely invoice, you are still responsible for your payment obligations. If we omit in a statement or invoice a payment that you owe to us or any third party, it will not constitute a waiver of the right to that payment. You will still owe that payment and we may include it in a subsequent statement or invoice.
6.2 Deductions, Setoffs, and Reserves. We have the right to reserve and/or offset payout amounts in certain situations.
Deductions and Setoffs. We may deduct or withhold amounts that you owe.
Without limiting Section 6.1 above, we will deduct the following from the Event Proceeds and Group Proceeds:
Youni Payment Processing Fees;
billing and payments costs and all costs associated with transactions, which may include processing charges and bank fees;
all applicable Taxes; and
amounts for returns, refunds, Chargeback Costs, discounts, and credits.
You will only be entitled to payments of the amount of your sales after these deductions have been made. Additionally, we may deduct all other deductions authorised under this Organiser Agreement and we may set off for any debts, fees, or other amounts that you or any of your Affiliates owe to us under this Organiser Agreement or any other agreement between or among you and/or any of your Affiliates and us and/or any of our Affiliates (“Affiliated Agreement”), including Chargeback Costs, refunds, Youni fees other Services you sign-up to from time to time, Research Fees, reserves, and customer complaints ("Other Deductions and Setoffs”). We are not liable to you for any claims resulting from our decision to make Other Deductions and Setoffs.
For clarity, we may exercise our setoff rights against payouts related or unrelated to the amount owed. If the exercise of our setoff right does not fully cover the amount of funds that you or any of your Affiliates owe to us under this Organiser Agreement or any Affiliated Agreement, then that amount of funds will be deemed due and owing to us until you have fully satisfied the amount and, in this case, we may collect the amount pursuant to Section 11 “Non-Exclusive Remedies and Collections."
We may also deduct from your Event Proceeds and/or Group Proceeds as required by law. In addition, we may block, reject, freeze, or turn over to law enforcement agencies any portion of payments involving the Youni Properties that are made to you, owed by you, or otherwise involve you as permitted and/or required by applicable laws and regulations.
Reserves.
We can retain payout amounts for anticipated refunds and similar disputes.
We reserve the right to retain all or a certain percentage of Event Proceeds and/or Group Proceeds and any other fees for Services that we provide to you or any of your Affiliates (with such percentage being determined by us) to fund a reserve:
at any time we determine is necessary based upon the level (or expected level) of refunds, disputed charges, Chargebacks, customer complaints, allegations of fraud, or changes in your credit profile or the relevant event(s)' risk profile(s); and
as otherwise necessary to secure the performance of your or any of your Affiliates’ obligations under this Organiser Agreement or any Affiliated Agreement, or to protect us against illegal, fraudulent, or improper activity.
Our right to hold a reserve will continue following the completion of your applicable event(s) and until either:
you and your Affiliates have discharged all obligations under this Organiser Agreement and any Affiliated Agreement and the applicable periods for refunds, disputed charges, Chargebacks, and complaints have passed; or
you and your Affiliates have otherwise provided us with adequate security (as determined by us) for your and your Affiliates’ obligations under this Organiser Agreement and any other Affiliated Agreement, whether matured or unmatured, contingent or non-contingent, or liquidated or unliquidated.
We may use any amounts that we hold in reserve to set-off amounts that you or your Affiliates owe us, as detailed above in Section 6.2(a).
8. Refunds.
8.1 Handling Refunds, Disputes, and Fake Tickets. It is your obligation to handle refunds and settle refund disputes. We are not responsible for fake tickets.
All sales are ultimately made by you, and the Consumers are your customers. You are responsible for the funding and processing of refunds. Regardless of what payment method is selected, all disputes regarding refunds are between you and your Consumers. In the event of a dispute, we may try to mediate, and we may, pursuant to Section 5 and Section 6, refund your customers, but ultimately it is your obligation to settle the dispute. For YPP transactions, we still have the right to make Youni Special Refunds on your behalf.
Further, you are the only one responsible for making sure that your events are ticketed correctly, and that only valid tickets are accepted. We are not responsible for any fake or invalid tickets, or any costs associated with your decision to accept or reject tickets
8.2 Refund Policy. You must have a refund policy that complies with our Organiser Agreement.
You must set a refund policy and communicate it to Consumers for each paid event. This refund policy must align with this Organiser Agreement, in particular with regards to Youni Special Refunds. Your refund policy must make it clear that the Youni Payment Processing Fee is non-refundable by Youni.
9. Taxes.
In most cases, you are responsible for collecting and remitting all taxes to the appropriate governmental authorities. We have the ability to request information and withhold taxes from you in certain instances.
9.1 Your Tax Responsibility.
You are solely responsible for determining which, if any, sales, use, amusement, value added, consumption, excise and other taxes, duties, levies and charges (collectively, “Taxes”) apply to your use of the Organiser Services and to sales you make using the Organiser Services. It is your sole responsibility to, and you will, collect and remit the correct amounts of all such Taxes to the applicable governmental authorities (“Tax Authorities”).
9.2 Request for Information.
Despite what is stated in Section 9.1, we may, in certain jurisdictions, be required to collect and remit Taxes relating to your sales of tickets, registrations, or other items that are made using the Organiser Services. To determine whether we must collect any Taxes on your behalf, we may request certain information when you create an event using the Organiser Services. Such information may relate to your tax exempt status, the nature of your event and/or other similar information. If we request such information, you represent and warrant that the information you provide is true and correct. We cannot give you legal or tax advice, so please be sure to check with your own legal and/or tax advisor about any information you provide through the Youni Properties. If a Tax Authority requires us to pay any Taxes attributable to your event as a result of the information you provided us being incorrect, you must promptly and fully reimburse us for such Taxes upon demand and all associated costs, penalties, interest and expenses.
9.3 Collection by Youni.
Despite what is stated in Section 9.1, we may, in certain jurisdictions, be required to collect and remit Taxes on Youni Fees and Youni Payment Processing Fees to the Tax Authorities. In such jurisdictions, we will collect from you Taxes on Youni Fees, and you must pay such Taxes. We may, at our sole election, invoice you for Taxes on Youni Fees or withhold (from amounts we would otherwise pay to you) the amount of Taxes on Youni Fees. With the exception of Taxes on Youni Fees that we collect from you pursuant to this paragraph and Taxes collected and remitted pursuant to Section 9.2, you remain responsible for collecting and remitting the correct amount of any Taxes that apply to your use of the Services and to sales you make using the Services.
9.4 VAT Taxes.
To comply with sales tax regulations of the European Union (the “EU”), we may be required to (i) collect Value Added Tax (“VAT”) from you on the Youni Fees for paid tickets, registrations, and other items sold on or through the Site if you reside in the EU and have not provided us with your VAT Identification Number (“VAT ID”); and (ii) remit any such VAT collected to the relevant tax authority.
If you provide us with your VAT ID, we will not collect VAT on the Youni Fees. It is your sole responsibility to make sure that the VAT ID you provide to us (if any) is accurate, complete and properly formatted. Please be aware that falsification or misrepresentation of information to evade payment of VAT may result in fines and/or criminal prosecution. You must promptly and fully reimburse us for all out-of-pocket costs and expenses arising out of your falsification or misrepresentation of a VAT ID on the Site. We do not require you to have a VAT ID. However, if you reside in the EU, and you do not have a VAT ID or you do not provide us with your VAT ID, we may collect and remit VAT on the Youni Fees on your behalf.
In the interest of clarity, we do not collect and remit VAT on the Youni Payment Processing Fee or on the price of the tickets, registrations, and other items you sell on or through the Site.
9.5 Right to Withhold.
We reserve the right to withhold the payment of any amounts that we owe to you and pay such amounts as required by applicable local, state, provincial, national or other law, rule, regulation, judgement or order, in each case as determined by us, or to seek later payment from you of any amounts of Taxes uncollected and unremitted that are related to your events.
10. Representations and Warranties.
10.1 Authority. You promise that you have the authority to agree to these terms.
In addition to the representations and warranties throughout this Organiser Agreement, you represent and warrant to us, on behalf of yourself and the entity you represent (if applicable), that:
the entity you represent is properly organised and in good standing under applicable laws;
you have all the power and authority necessary to enter into this Organiser Agreement and to fulfil your obligations;
entering into and performing under this Organiser Agreement will not cause you to breach any laws, rules, court orders, or other agreements that you must follow; and
you have the full authority and legal power to bind the entity you represent to this Organiser Agreement.
11. Non-Exclusive Remedies and Collections.
11.1 Non-Exclusive Remedies. We charge interest on overdue amounts and may withhold your payouts and/or invoice you for such amounts.
Interest on Overdue Amounts. Overdue amounts that you or your Affiliates owe under this Organiser Agreement or any Affiliated Agreement will bear interest calculated from the due date until paid in full, at a rate equal to the lesser of:
one percent (1%) per month, compounded monthly; or
the maximum amount permitted by applicable law.
Setoffs and Invoices. If you or any of your Affiliates owe us any amounts under this Organiser Agreement or any Affiliated Agreement, we may, to the extent allowed by applicable law:
withhold and/or set-off any amounts that we would otherwise pay to you or any of your Affiliates (as described in Section 6.2 “Deductions, Setoffs, and Reserves”); and/or
send an invoice to you or any of your Affiliates for overdue amounts, to the extent that the amount we could withhold is insufficient to cover the amounts you owe us, in which case you or any of your Affiliates will pay the invoice within thirty (30) days after the date of the invoice.
Non-Exclusive.
Our rights and remedies in this Organiser Agreement are non-exclusive (that is, our remedies are cumulative and any can be exercised by us in addition to, and do not prevent us from exercising, any other rights or remedies available to us now or in the future under law, this Organiser Agreement, any Affiliated Agreements, other agreements, or otherwise). Our failure or delay in enforcing or exercising any right, remedy or provision of this Organiser Agreement will not be considered a waiver of those rights.
11.2 Collections; Costs of Recovery. You will reimburse us for the costs of collecting overdue amounts from you.
We have the right to pursue collection of any late and unpaid amounts due to us if such amounts are not paid within thirty (30) days after the date of the invoice. We have the right to send you collection notices; sending such a notice will not be a requirement for taking legal or other action to collect overdue sums. In addition, you must promptly reimburse us upon demand for all out-of-pocket costs (including reasonable attorneys' fees and costs) incurred by us in collecting overdue amounts or any other amounts that you or any of your Affiliates owe under this Organiser Agreement or any Affiliated Agreement. You and your Affiliates agree that if we must seek recovery of past due amounts and associated fees and costs, we have the right to pursue unpaid amounts through judicial proceedings, and such actions will not be arbitrated regardless of any arbitration provisions in the Terms of Service.
Community Guidelines
Last Updated: January 21, 2025.
Youni was created to help all students make the most out of their time at University. We believe in connecting through mutual interest, experience and in personal activity. We want to foster an inclusive community platform, that allows for all students, regardless of their backgrounds, their identity and their views to live symbiotically, and with respect to everyone’s differing points of view, but without tolerance for bullying, hate speech and abusive material.
Our platform offers an open opportunity for anyone to gather for their chosen purpose — whether that be to explore passions, raise money, learn from others or protest. We may not agree with every view or opinion expressed at every event or by every group, but we strongly believe in the fundamental right to free speech and assembly. In addition, in the UK it is a legal requirement set by the Government to allow all points of view to be expressed at University. We have to comply with the spirit of this law, whilst striving to ensure we all have a bare minimum level of tolerance and respect towards one another. To help you understand what is acceptable on Youni and what crosses the line, we created these Community Guidelines. We aren’t perfect ourselves, but are striving to create a platform for University Communities that carefully balances the right to one’s point of view and freedoms with the necessity of protecting people from hate.
The best way that our platform can ensure accountability and respect is by preventing fake accounts, anonymous accounts and troll accounts. We verify student users via their student email to ensure that everyone on your University’s Youni domain is who they say they are. That way, if anyone is abusive, you can report them to your University, who ultimately are the arbitrators of the rules at University, with a system in place to deal with these issues, and the tools to punish those that fall foul of their rules.
We believe by creating a verified community space, we rip off the cloak of invisibility that fake accounts and anonymous trolls hide behind, ensuring that whatever you post or say on Youni you will be accountable for.
That being said, we also will take action against accounts that break our Community Guidelines. The following is banned from our Youni Community:
(1) Trolling and spamming
(2) Fake accounts/fake names/fake emails/fake university information
(3) Harassment
(4) Hate speech
(5) Breaching your University’s code of conduct or other regulation
(6) Use of copyright material that you don’t have legal authority to use
(7) Reselling of tickets to those outside of the verified community, or otherwise attempting to subvert the verification system.
(8) Hacking
(9) Providing account access to others - this subverts our principles on accountability and user verification
(10) Sex work, pornographic content and nudity;
(11) Racial slurs or other racist content
(12) Homophobic, transphobic, misogynistic, and/or other slurs that target group identities
(13) Terrorism, banned substances, weapons, inciting violence, promoting violence or any other illicit or illegal activity
(14) Misinformation
Users also warrant that they aren’t misrepresenting themselves. They warrant that they are in fact a student/alumni at the University they sign up for, and that should we require verification of their identity or academic credentials, it will be provided.
Warranty that you aren’t misrepresenting yourself
Warranty that you are a student of the university you say you are, or that you are an alumni of the university you say you’re an alumni of
I agree to provide verification, as per Youni’s request, should it be asked of me of my University status. Failure to do so will result in account deletion, without any refunds or compensation for any lost transactions/tickets/memberships etc
I understand that Youni is not liable for any fraudulent events or transactions that occur via its platform, it is simply a marketplace. Whilst Youni might take some action occasionally to try prevent fraud/breach of contract etc, I understand that this is in no way an admission of Youni’s legal or moral responsibility. When making a purchase of a ticket for an event or for any other goods and services that Youni facilitate the purchase of, I understand that in the case where the value being sought is provided by a third party, ie a society or group, my contract is with that society and group, and Youni is in no way responsible for ensuring that value is provided.
Youni’s only contractual duty is, when paid a booking fee, to immediately generate a QR code, which can be read by Youni’s QR code scanner. If a ticket is refunded for whatever reason, however, either by the event organiser or by Youni itself, I understand that Youni is fully entitled to keep the booking fee, regardless of the reason.
Community Guidelines: Child Safety Standards
Youni’s Commitment to Child Safety
Youni is committed to maintaining a safe and respectful environment for all users. Use of our product is specifically not allowed for users under the age of 18. However, minors might gain access to the platform. As part of our compliance with global child safety standards and Google Play’s Child Safety Standards Policy (CSAE), we have established the following guidelines to ensure the protection and well-being of children. These standards are publicly accessible and relevant to all members of our community.
1. Prohibited Content and Activities
Youni strictly prohibits any content, behavior, or activity on our platform that facilitates or involves the exploitation or abuse of children. This includes but is not limited to:
(1) Child Sexual Abuse Material (CSAM): Any material that depicts or promotes the sexual exploitation of children.
(2) Predatory Behaviour: Actions such as inappropriate interaction targeted at a child, child grooming, or sextortion.
(3) Sexualization of Minors: Imagery or content that encourages or promotes the sexual abuse or exploitation of children.
(4) Child Trafficking: Advertising or solicitation of children for commercial sexual exploitation.
Violations of these standards will result in immediate removal of the offending content and may include reporting to the NSPCC or other relevant authorities.
2. Reporting and Addressing Concerns
Youni provides an in-app mechanism for users to report content or activities that violate these guidelines. If you encounter any suspicious or inappropriate behavior:
(1) Use the in-app reporting tool available on user profiles and group pages.
(2) Submit feedback or concerns directly through our support center at support.youni.com.
(3) For urgent concerns about child safety, contact local law enforcement or child safety organisations listed here.
Youni is committed to taking swift and appropriate action upon receiving reports of child sexual abuse material (CSAM) or other violations of child safety standards.
3. Compliance with Child Safety Laws
Youni complies with all applicable child safety laws and regulations, including:
(1) Having processes in place to report confirmed CSAM to local law enforcement, the NSPCC or relevant regional authorities.
(2) Implementing measures to identify and remove content that violates child safety standards.
4. Point of Contact for Child Safety
Youni has designated a child safety representative to handle notifications and inquiries regarding child safety concerns on our platform. This representative can provide information about enforcement procedures and take necessary actions if required.
To contact our child safety representative, please email: youni@tbcgroup.xyz.
5. Prohibition of Inappropriate Content for Children
Our product and platform is not allowed to be used by minors. That being said, apps and content that might appeal to children must not include:
(1) Excessive violence, blood, or gore.
(2) Content encouraging harmful or dangerous activities.
(3) Material promoting negative body or self-image, such as content related to plastic surgery or cosmetic adjustments.
Cookie Statement
Last Updated: September 15, 2023.
This Cookie Statement explains how TBC GROUP LTD (“Youni,” “we,” “us,” or “our”) uses cookies and other similar technologies to recognise you when you visit our Sites or Applications ("Online Properties") and in the course of using any of our Services. It explains what these technologies are and why we use them, as well as your rights to control our use of them. Any capitalised terms that are not also defined in this Cookie Statement are defined in our Terms of Service.
In this article
What are cookies?
Why do we use cookies?
Types of cookies we use
Duration of cookies stored on your device
Cookie management
How often will you update this Cookie Statement?
Where can I get further information?
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. The term “cookie” is used in this Cookie Statement in the broad sense to include cookies and all similar techniques and technologies, including web beacons. Web beacons (sometimes called "tracking pixels" or "clear gifs") are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Online Properties or taken an action in relation to our Online Properties.
Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Youni) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites. For more information on cookies, go to allaboutcookies.org.
Why do we use cookies?
Youni uses first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Online Properties to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to better understand your use of our Online Properties, to track and target the interests of our Users, and to enhance the experience of Users on our Online Properties. Third parties serve cookies through our Online Properties for advertising, analytics and other purposes.
Organisers can also use cookies on our Online Property to learn more about your interests in their event(s) group(s). These practices are described in more detail below.
Types of cookies we use
First-party cookies
These cookies are created by Youni. They are primarily used to allow you to browse our Online Properties and use their features. They may also assist us in our analytics activities. These cookies may use non-personal data (e.g., aggregate or de-identified information about your use of the Online Properties) or information that uniquely identifies the browser or device you are using to access the Online Properties.
Third-party cookies
In addition to the first-party cookies we use, some third-party companies may place cookies on your computer through our Online Properties, access those cookies, and associate web beacons with them. These cookies enable third-party features or functionalities to be provided on or through our Online Properties. The parties that set these third-party cookies can use them to recognise your device both when it visits our Online Properties and also when it visits certain other, unaffiliated websites.
Types of first- and third-party cookies we use
The types of first- and third-party cookies we use on our Online Properties are detailed below. Please note that the specific cookies served to your browser may vary depending on the specific Youni Property you visit. These cookies may use non-personal data (e.g., aggregate or de-identified information about your use of the Online Properties) or information that uniquely identifies the browser or device you are using to access the Online Properties.
Essential cookies: These cookies are strictly necessary to provide you with access to and the basic use of our Services or Online Properties, such as access to secure areas and setting your privacy preferences. These cookies cannot be turned off.
Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Online Properties, but are not required for their use. However, without these cookies, certain functionality of the Online Properties may become limited or unavailable.
Analytics and customization cookies: These cookies help us understand how our Online Properties are being used or how effective our marketing campaigns are, or to help us customise our Sites for you. Thanks to this information, we are able to improve the features offered on our Online Properties.
Targeting cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
Social Media cookies: These cookies are used to enable you to share pages and content that you find interesting on our Online Properties through third-party social networking and other websites. These cookies may also be used for advertising purposes.
Organiser cookies: Organisers selling tickets to events may use a variety of cookies on our Online Properties, including analytics and customization cookies, advertising cookies, and social media cookies. They may use these cookies to provide relevant advertisements about goods and services in which you may be interested and measure the effectiveness of advertisements and marketing campaigns. Please note that Youni does not have access to or control the cookies that Organisers chose to use.
For more information on how to allow or refuse these various types of cookies, please see “Cookie management” below.
Duration of cookies stored on your device
The duration of storage of cookies on your device may vary, depending on the category to which they belong: temporary or permanent.
Temporary cookies
We use temporary cookies on our Online Properties to allow you to browse our Online Properties without interruption. We may also use temporary cookies for internal reporting purposes. After your browsing session ends, this type of cookie does not store any information on your hard drive.
Persistent cookies
Some of our first-party analytics cookies and certain third-party cookies are persistent cookies. They allow us and third parties to understand visitors’ browsing behaviour over a longer period of time, to provide you with additional features related to your use of the Online Properties, the content that you have saved or stored through them, as well as for advertising and marketing purposes. Depending on their function, this type of cookie may persist for different lengths of time ranging from several hours, to a week, or even several years. This type of cookie will persist after you end a browsing session and can be used by our Online Properties or third parties to recognise your device when you begin a new browsing session.
Cookie management
If you want to control your cookie preferences, please follow the instructions below.
Additionally, for European Youni domains, you have the option to adjust what cookies you allow us to place on your browser through our Cookie Settings tool. You can modify these settings at any time.
All cookies: You can exercise your preference to receive all types of cookies by managing cookies using your web browser settings. As the means by which you may allow or refuse cookies using browser settings varies from one web browser to another (e.g., Chrome, Safari, or Firefox), you should visit your web browser’s help menu for more information on setting your browser-based cookie preferences. You can also configure your browser at any time to be notified of the receipt of a cookie, so that you can decide whether you want to accept it or not.
Cookies do not read other data on your hard drive, and you can delete them from your computer at any time using browser controls. At the moment, it is technically impossible for you to synchronise your settings between your browsers and your devices (your computer or your smartphone). You must set them on each browser/device that you currently use and each time you use a new browser or device. Please note that if you choose not to allow, or otherwise disable or deactivate all cookies, this will apply to all cookie types and will affect the functionality of our Online Properties. You may not be able to use all Site or Application features, and in some cases the Youni Property simply will not perform.
Analytics cookies: To disable all analytics cookies managed by our third party analytics partners, please use the browser disablement mechanisms discussed immediately above. You can also use the following analytics opt out mechanisms provided by several of our analytics providers:
Targeting cookies: For more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link, or Your Online Choices to opt-out of receiving tailored advertising from companies that participate in those programmes. To opt out of Google Analytics for display advertising or customise Google display network ads, visit the Google Ads Settings page. If you do not allow these cookies, you will still see advertising online, but those advertisements may not be tailored to your interests.
You can also disable advertising cookies by using the browser controls explained in “All cookies” above.
How often will you update this Cookie Statement?
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please revisit this Cookie Statement regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Statement indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at youni@tbcgroup.xyz.
NOTE: To learn more about Youni's Legal Terms, take a look here. For more information on Youni’s privacy practices, refer to our full Privacy Policy here.
Trademark & Copyright Policy
Last Updated: September 15, 2023.
In this article
1. Our Policy.
2. Removing And Re-Posting Of Third Party Content.
1. Our Policy.
Youni takes intellectual property rights seriously. For that reason, we have created a simple process to deal with complaints of alleged infringement of certain third party intellectual property rights on the Youni platform. This process covers allegations of infringement of copyrights (e.g., written text, photographs, sound recordings and video clips) and trademarks/servicemarks (e.g., logos, slogans and names identifying a good or service). Capitalised terms used but not defined in this Agreement are defined in the Terms of Service. All information, data, text, editorial content, design elements, look and feel, formatting, graphics, images, photographs, videos, music, sounds and other content relating to an event on the Services is posted by Organisers, Consumers, or other third parties, and not by Youni (collectively, "Third Party Content"). The following policy sets forth the process by which any third party who believes that their trademark and/or copyrights are being infringed by Third Party Content may request that Youni remove the allegedly infringing Third Party Content.
2. Removing And Re-Posting Of Third Party Content.
2.1 How to Get Allegedly Infringing Content Removed from Youni.
If you believe in good faith that any Third Party Content that Youni makes available in connection with the Services infringes your copyright or trademark rights, you (or your agent) may send us a takedown notice requesting that the Third Party Content be removed, or access to it be blocked. Your takedown notice needs to contain the following information in order for Youni to be able to take action:
Information that allows Youni to contact you (i.e., name and address, telephone number and/or email address);
Sufficient information to identify the copyrighted works or trademarks that are allegedly being infringed, including registration number and registration office if applicable
Sufficient information for us to identify and locate the allegedly infringing material including its Internet location (e.g., URL address and a description of the protected work, such as “the photo used in the event header");
A statement that you have a good faith belief that the use of the Third Party Content on Youni is not authorised by the owner of the Content, its agent or the law;
A statement of the accuracy of the takedown notice, and under penalty of perjury, a statement that you are the owner of the allegedly infringed material or you are authorised to act on behalf of such owner; and
A physical or electronic signature of the person submitting the takedown notice.
The simplest and most efficient way to submit a written takedown notice is by reporting the infringement to our team by emailing us at youni@tbcgroup.xyz. This is the fastest method for reporting alleged copyright and/or trademark infringement. Please note that by submitting a takedown notice, the information you provide is generally subject to Youni's Privacy Policy, you also agree that Youni may provide copies of such takedown notice to the alleged infringer, which may include your name, and that the alleged infringer may contact you directly to discuss the allegation. In addition, you will be liable for any damages (including costs and attorneys' fees) incurred by Youni or the alleged infringer in the event you knowingly and materially misrepresent that Third Party Content is infringing (taking into consideration copyright defences (such as fair use) and exceptions). If you are unsure whether the material you are reporting is infringing, you should contact a legal professional before filing a takedown notice. Youni cannot provide you with legal advice as to whether or not you are entitled to file a takedown notice. Upon receiving a valid and fully completed takedown notice that identifies an infringement of copyright or trademark rights, Youni will remove or disable access to the allegedly infringing material and notify the alleged infringing party.
2.2 Getting Content Reposted That Is Not Infringing.
If you have a good faith belief that material removed or disabled by Youni as a result of a notification of an alleged infringement of intellectual property rights involves a misidentification or mistake, you may send a counter-notice via email to youni@tbcgroup.xyz. A counter-notice must include all of the following information:
Your signature, which may be provided electronically by typing your name
Identification of the material that has been removed or to which access has been disabled
A statement made under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material
Your name, address, telephone number, and email address.
A statement that you consent to the jurisdiction of England & Wales,, and that you will accept service of process from the person who provided the original notification or an agent of such person
If you misrepresent that material is not infringing, you may be liable for damages (including costs and attorneys’ fees). If you are not sure whether or not the material is infringing, please contact an attorney before submitting a counter-notice to Youni. Fraudulent or abusive counter notices or other misuse of Youni’s Intellectual Property Policy may result in account termination or other legal consequences.
2.3 Status of Content After Receipt of Counter-Notice
Following Youni’s receipt of a counter-notice in compliance with Section 2.2 above, Youni will send a copy of the counter-notice to the sender of the takedown notice. For a period of ten (10) days following Youni’s receipt of the counter-notice, Youni will maintain the status quo by keeping access to the allegedly infringing material disabled. If, during this ten (10) day period the sender of the takedown notice sues the alleged infringer for trademark and/or copyright infringement and provides Youni with a court-stamped copy of the complaint, the allegedly infringing material will remain disabled. However, if no suit is filed during the ten (10) period, Youni will re-activate and allow access to the allegedly infringing material.
2.4 Repeat Infringer Policy
Youni enforces a repeat infringer policy, where we may disable or terminate accounts of users who repeatedly post infringing content.
2.5 Notice Address.
If you do not wish to fill out and submit your takedown notice or counter-notice electronically, you may submit either in writing to the registered office address of TBC GROUP LTD.