How do refunds work?

If a paid event on Youni gets cancelled, attendees will be notified and the full value of their tickets will be refunded. Please note that, except where Youni is at fault, Youni always retains its booking fee. This is because, regardless of whether the event is cancelled or not, we have to pay ourselves a small fee to handle payments and refunds.

If you as an organiser would like to issue refunds to a particular buyer (or a bunch of them) then do contact us and we can sort. We are in the process of building tools to let you do this yourselves directly, but, small steps here and there.